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good morning (from Thailand) ... the question remains...how did thewrong (and random) shipping address appear? the customer would havehad to type it in manually right?

yes to all of the above... but I have to go out now.. thank you very much for your help. I will get back to you soon.

I shipped it myself, I filled out the fed ex invoice as per the shipping address supplied on shopify... fed ex delivered to the right location... the issue lies with how the shipping address is different than the billing address, customer claims they...

the problem is, the item went to an address that she does not recognize, in another city... signed for by we do not know who. it is a one of kind piece valued at 400 usd.... she claims she does not know how the shipping address became different... 

I believe I did 

thank you so much.... I don't know how to resolve this if she really feels that it was not her fault... but she had to have typed in a different shipping address herself, correct? or she is trying to scam us by shipping to another address, but there ...

  

exactly.... system can not be hacked...  it was through her card yes... I sent a picture of the shopify order with the shipping address and billing address as different... and another picture of a blank check out where one has to type in the shipping...

I did that, and she claims shopify was hacked?

hello.... on the order,,,, customers billing address and shipping address were different, I shipped to the shipping address,,, customer claims the shipping and billing address are the same, and I shipped to the wrong address... shopify deemed the ord...