Hi, I contacted Zoho and they are saying everything is working correctly from their side. Where could be the problem? Messages from the Shopify contact page are not coming in. Also forward option is not sending anything to any other email

I contacted Zoho support and they said that everything should be good toreceive and send emails, but I'm unable to get it through the Shopifycontact page, whhere could be the problem? see the screenshots attached.Thank you---------- Forwarded message...

Hi, I can't connect my Zoho email to Shopify account. I followed every step carefully. Everything is verified at zoho. What could be the prbolem?