I sometimes get emails from customers asking me to reschedule a delivery because their office was closed on Saturday. Initially, I responded by explaining that this is something they need to coordinate with the carrier. Later, I realized that they are contacting me because Shopify sends out an email notification stating: "An attempt was made to deliver your shipment but it was unsuccessful. Please contact us to arrange another delivery attempt." This message is counterproductive and I want to change it. I looked all over the Notification page in settings, and I can't figure out where it's embedded in. Anyone has an idea?
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I put in all kinds of workarounds, such as under-weighing a heavy item that will be shipped flat rate. Looks like Shopify doesn't care to fix this issue. It's ridiculous, as this is such a common scenario that can't be missed. Ebay has it, and everyone else has it.
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Flat shipping is a common business practice. USPS supplies many kinds of flat rate shipping boxes. If an item fits in the box, it ships at a fixed rate regardless of weight.
Let me give you a business scenario: I sell a set of hand tools, which weighs quite a bit. If I ship in my own box, it will cost $20 to ship it across country. If I put the tools inside a USPS Medium Flat Rate box, it costs only $12, or if I use an USPS Regional Rate A box, it costs only $10. Based on the way my system is currently set up, it will always go by weight and charge the customer $20. However, I always ship this item with one of the above mentioned USPS boxes to save cost, therefore I want to charge the customer a flat rate for shipping this item.
Another business scenario is that I ship some heavy wheels by Ground at a more favorable rate than my normal weight based freight. I want to charge the customer a fixed / flat rate for shipping these wheels rather than based on my weight based setting, which would charge some exorbitant amount.
In summary, weight based shipping will take care of majority of my business scenarios, but there are additional scenarios that call for flat rate shipping. Anybody who has experience with shipping and logistics will tell you flat rate shipping is a necessary and basic business function. This isn't an IT matter, it is a business matter. Any software application that does not consider business requirements is inadequate.
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Thanks for your reply. I just installed Order Printer. Will try it out.
Flat rate shipping means I will charge a fixed cost to ship an item, regardless of weight, distance, or any other factor. It is one of most commonly needed business functions. I can't use price based shipping because my business mainly runs on weight based shipping. If I use price based shipping I can no longer use weight based shipping.
I understand the notes field is for internal use. It's of some value, but the major business need is let the customer know why they are getting a refund. When I select the reason in the dialog, does that reason get passed to the customer or is it also for internal use?
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First let me say that I do a brisk business on Shopify, therefore the software has a lot going for it. At the same time, being a heavy user means I also experience some of its limitations. Here's my list of Shopify's top shortcomings:
No way to set up flat rate shipping. This is one of the most commonly needed functionality, and should be a default feature. eBay provides it in its listing form, free of charge. Shopify requires you to upgrade the service and install an add-on application in order to have this basic feature.
No out-of-office functionality. Many of us are running a small business, and occasionally need to put the business on pause when we are away. Yet, there is no simple way to display a banner notifiying customers that the shop is temporarily closed, and no way to prevent customers from checking out while you are away. Again, eBay provides these functionalities to eBay store owners.
No way to print an invoice! That's right. You can only print an order, along with various activity messages below it. A lot of times customer want to see an invoice. Neither they nor I can print out a proper invoice.
No way to buy a second label on the same order. There are many use cases for this. eBay let's you do it. On Shopify, once you paid for a label, that's it. If you want to buy another label, you have to go to the USPS website to do it.
No way to print a packing slip if the order is fulfilled elsewhere. For example, if you have your own DHL account, and you create the label on the carrier's site, then enter the tracking # in Shopify to fulfill the order. The system will not generate a packing slip!
If you ship an order after 5pm, the default ship date does not automatically advance to the next day. I think just about every carrier's website has implemented this basic logic.
When you issue a refund to the customer and enter some comments in the notes field, the content of the notes field does not get forwarded to the customer. The customer will receive a refund email, but has no idea why they received a refund. A lot of times they email me to ask why their money got bounced back.
When you fulfill an item on Shopify and need to select a package size, you have to scroll through the list of packages you have pre-configured. There is no quick search function. I have at least 20 different sizes of boxes and envelopes that I use, and every time it's a chore to scroll through the list. There has got to be a better way!
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