Hi people, Our company store has 6000+ new subscribers over 1 day. Their names are mostly the same (123123), with different email addresses. I randomly clicked into their profiles and found these newly added customers don't have any record of browsin...

A customer purchased our product. Due to a system-generated risk alert, we requested photos of her ID, the last four digits of her bank card, and a bank transaction screenshot for verification. Once verified, we proceeded to ship the product.However,...

Hi Paul, Thank you so much for your reply. That helped solve a big confusion bugging me for days. Just to confirm, you mean adding simple liquid logic in the confirmation email code, right? Not automation flow under marketing. Lily

Hi there, I know how to edit Shopify's confirmation email content (in the notification) but if there a way to send different emails according to the product(s) purchased? For example, if a customer buys product A, we send him/her email template 1. If...

Hi Elias, Thank you for continuing to help.  "After that, you can also cancel the order on Shopify without refunding any funds." I am a bit confused here. If we win the chargeback, it looks like the order becomes a normal order just like any other or...

Hi Elias, Thank you for replying. Your insights and suggestions have eased our anxiety a lot. We will follow your advice to look into financial protection Apps and not to cancel the order. I do have a question regarding the latter: say we don't cance...

Hi dear people, Thank you in advance for helping. Our Shopify shop got a $3200 order that was marked potentially fraudulent by Shopify. This is the first time we came across this so we didn't do anything for a couple of days (didn't cancel but didn't...