I ended up changing to my personal bank account to allow the refund through, then changing back to my business account after it had gone through successfully. I've also changed my Shopify payouts to monthly - as (in theory!) I shouldn't have to be pa...

The Help Centre issue seemed to be resolved by completing additional info on my account, so was finally able to speak to someone via the mildly infuriating chat-bot. It seems that the only option is to speak to my bank...so here's hoping they're a bi...

I'm baffled why Shopify doesn't just charge the credit card I pay for my annual subscription with. Making this even more difficult is all attempts at contacting support - from multiple devices and  several different networks results in a failure page...

Thanks for the reply. While that sounds like it would make a lot of sense, unfortunately it seems you must "be a store based in the United States or Puerto Rico" in order to enable that 樂

Hi there, I recently refunded a customer purchase as they'd been having some troubles and it just seemed the simplest thing to do. It seems rather than deduct the refund from the several other payouts yet to be received Shopify needs to withdraw that...