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I agree 100%, this is completely unacceptable, especially when Shopify pay is not available and using a third party provider is the only option. Personally I am busy testing a different platform and will migrate my shop away from Shopify soon because...
Unfortunately Shopify never acknowledges this problem, they just give generic answers like clearing cache ets...then it just suddenly starts working again after a day or two 
The problem disappeared when I cleared the cache on my browser
I'm experiencing a bug where if I visit any Shopify store where I have checked out before, when I add something to my cart and click on "Checkout", it completely skips the checkout page and jumps directly to the previous payment method that I used. I...
I'm familiar with the pricing, it doesn't answer my question though.
I have 2 Shopify stores, one was started in 2017 and one was started in 2023. Same country, same Basic shopify plan, same third party payment provider. On the shop that I started in 2017 Shopify has never charged any transaction fees in the 6 years t...
Same here, it mysteriously started working again around month end
Yes indeed, so I guess the only solution is to move away from Shopify. 
My primary payment gateway is Payfast, which most shops use in this country.  Their fees are 3-4%, so you can imagine what a tough pill it is to swallow to pay an additional 2% on top of that to Shopify as well. As a matter of interest, Shopify alter...
Hi Arman. As I mentioned, I am in South Africa and Shopify Payments is not an option here, so we have no choice but to use third party payment providers. Shopify is basically claiming 2% of my revenue for doing nothing. I really wanted to be a Shopif...
When I queried this with Shopify support the response was that they "use the funds for maintenance of the said gateway to ensure successful transaction for orders made on your site", which just doesn't make sense at all. 
Are you not able to comment here so that others with facing the same situation can also benefit?
I recently started 3 new shops and was extremely satisfied with Shopify, until I received my first invoice and found that Shopify charges a 2% fee for EVERY TRANSACTION, just because I am using a third party payment provider (since Shopify Pay is not...
Been having the exact same issue here for the last week...unable to get support on any of my shops. I can not understand the lack of urgency from the Shopify on this, since there are clearly many customers experiencing this critical problem.When goin...
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