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Yes! 100% agree! You go back and forth with the bot until it finally has you wait for an agent to “further assist” once I waited 45 minutes before I could finally message with an agent for them to be zero help with my issue. It’s extremely frustratin...
And when I say a live rep to clarify I mean via phone  
I am beyond disappointed with the customer service I have received from Shopify. When I first started my website getting to talk to a LIVE REP was an amazing perk. HOWEVER a few months back Shopify has cheaped out and no longer has the option to spea...
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