I used big commerce. I like it a lot.

You will not get an answer or meaningful timely support from Shopify. Migrate platforms ASAP to minimize your time and financial loss. Shopify is a loss cause that no small business can operate on in myopinion. The lack of support is resulting in the...

I appreciate your feedback but it’s too far gone at this point. 3 months toget an email address contact is crazy.I hope you can help others not lose the time or money I have on theplatform. I appreciate you trying to help and following up. My frustra...

Politely, this is an infuriating response. I have reach out for months stating I couldn’t receive emails as part of this process and your teams response is “w e will email you.” Please close any open tickets as I had to migrate off your platform afte...

For everyone who is trying to figure out how long it takes shopify to get back to you about this problem, it’s now been 6 weeks my site has been down and there has yet to be a “ticket” issued that shopify support tells you about… if you want to have ...

I’m still waiting on them to email me the “ticket” they always talk about. My store has now been down over a month with nothing from them. 

Did anyone get a resolution on this? I am having exact same issue.