@jeremy_t I support this solution as well. It would be great if your team could add this feature. In the meantime, it would be nice if we could turn off the changes to sales data being reported, at least until the issue is resolved.

Hi Jeremy,  thanks for your response. Here is a summary of issues that the community is facing. Please address the proposed solution to each one of them: 1. Returns messing with sales data: There are 4 possibilities we face when a return is requested...

Thanks for posting this detailed response. I agree with you completely. The only way we are going to see change is through collective complaints and voicing our concern. Shopify has made it clear that they don't really care about the issue on a one-o...

There definitely could be more we missed. We have a second case of this where according to our records we didn't give someone a refund but they are marked as refunded. It's possible we made a mistake but now I am very paranoid because the first one w...

Update: MAJOR PROBLEM - Shopify did refund one of our customers just because a return was created. Luckily this customer ended up wanting a refund and not an exchange, so we got SUPER lucky. I asked shopify how this happened and they acknowledge that...

This is super helpful ^ we will be doing this for the time being until Shopify gets their act together. Thanks Louisa. I can't attest to the tax scenario yet. Gonna look into that on 4/1 when the quarter ends. I am very afraid of how wrong it will be...

Nice, I'm on my way that direction as well. Especially with the raise in credit card processing fees. They're trying really hard to lose business lol

Those are some pretty good ones  They have a lot of dumb people in their customer support.. I'd rather them just say, sorry we know it's a problem. We're working on it and it should be fixed by 2026. That would make me happier...

Yep, I was in panic mode too. It's comforting knowing that Shopify is aware of the problem and has no plans to fix it lol.. At least the good news is they just raised their credit card processing fees this month  priories in line 

Thank you so much!

Not sure. I don't think payouts are being affected. If you choose not to refund, shopify shouldn't take your money away. But the sales data will make it look like they did. Would be great to get confirmation on this though

That's about what I expect. Unless this post gets hundreds of likes and comments, Shopify isn't gonna do anything.  I'll keep reaching out to them on the chat periodically, but I know its pointless.

Thank you so much for this answer! I also had this question!  Is it possible to modify this to count the number of returned items (instead of returned orders) for the customer? For example, I have customers that will order multiple items in a single ...

I'm with ya, but I've contacted them so many times and they either don't care or don't understand depending on who I talk to. 

I talked to shopify chat support and they said that eventually they may get around to fixing it but that it is lower priority because it's not considered a "major" issue, because it doesn't affect most stores... Not really sure how it doesn't affect ...