A frustrating ongoing problem since November which I have spent many hours onto Shopify support trying to find out the issue, but they have now washed their hands of it saying they can find nothing wrong.   https://www.irisandlolli.co.uk/ HELP!

Have tried this already & also asked friends & family to do the same & it still doesn't load 

No - I haven't made any changes to anything, plus the scan definitley confirms malware detected (as does my broadband provider when trying to load)

Yes, they keep saying they can remove it but I'm sure they can't as can't accesshttps://irisandlolli.co.uk

Frustrating is an understatement!  But thank you for taking the time to reply.  I have been in tears more than once about it as this is THE worst week of the year for it to be down.So everyone I have asked (in the UK) has not been able to load unless...

yes that's correct - my network message when trying to load also gives the reason of malware detected  

My site has not been loading on wifi for over a week & I have wasted many hours on chat to Shopify support.  After running a scan via GOdaddy it detected malware, but despite paying for additional security upgrades on Godaddy, they are unable to run ...

Hi! My store link is below..I am at a Christmas market so unable to reply properly but any advice appreciated!It won’t load on WiFi for anyone I have spoken to. And I have tried clearing cache etchttps://irisandlolli.co.uk/

Since a customer informed me of this on Monday, the store will not load on wifi.  Wasted time on Online chat with Shopify support just to be told that it must be a network issue. Have also contacted Godaddy re the domain etc & NO ONE can find anythin...