That’s completely ridiculous. My customers receive a tracking number as soon as an item ships. BTW, Mattel ( makes Barbie)is built on Shopify, and Taylor Swift has a Shopify site selling merch. No matter the customer service complaints that website o...

I already called them out about this on X (Twitter). I really think everyone should do this. The complaints should be out there for everyone to see.

I’m in the same boat. I just found out there’s no more phone support, which is the actual reason I decided to go with Shopify. Phone support was amazingly helpful and were great to talk to.When I’m able, certainly after the holidays, I’m going to loo...