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Good to know it wasn't just us. But it also makes no sense. Wish they wouldn't add steps. 
Apparently you have to hide the keyboard after you scan and type sku or name in and then it will show you an item or items to select for exchange. 
Our exchange function isn't working properly.  When we get to "Step 3", whether we scan, type sku number or item name........no items/products come up.  Is anyone else having issues with the exchange function?  I have been back and forth with Shopify...
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