Yes you need to contact support and ask for a real person operator and tell them the issue they will log it and send you an email once they’re done reviewing it so you’ll be able to sort it out with them eventually 

I’m having the same issue since my bank changed the routing and account numbers! Contacted support 5 times already and they all said they will escalate the issue with their Shopify Payments staff but no answer yet! It’s been 5 days.. nobody helps wit...

I’ve had the same issue and contacted your advisors 4 times already regarding this issue and all of them promised the issue will be communicated to their specialists team who will get in contact with me as soon as possible, however I haven’t received...