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User Activity
11-16-2023
The option to choose between one-page and three-page checkout is now available to all merchants. To learn more, head over to the step by step guide.
Update: The option to choose between one-page and three-page checkout is now available to all merchants. To learn more, head over to our Help Center for the step by step guide.
Hey everyone,
Mani here. I lead the checkout team. My team and I are ...
Apologies for this. It was a bug introduced on Oct 20 and fixed on Oct 23.
I took a look Laïla. I see softness in your conversion over the past month. It's not large, but it's present to my eye. But it began a couple of weeks before the launch of the one page checkout to everyone.
I tested your checkout to see the shipping ...
Hi Chris, I've had a chance to look at your conversion rates. I saw some softness in the past week, but otherwise normal fluctuations since the one page checkout launched, ranging back 90 days.
We want to see your business, and everyone else's on S...
Monica, I'd love a chance to get more details from you. I personally checked your conversion rates and tested your site. While I don't see conversions being way down (my team and I are happy to look at this together with you), I did find something th...
I assure you that we're not ignoring you, and I'm grateful for the 12 years you've spent running your business on Shopify. I've had a chance to look at your conversion rates personally. I know you're about to come into a big month. My team and I woul...
Thanks for taking the time to share here. I want nothing more than to see your business succeed during the holidays (and beyond). I've had a chance to look at your store's conversion rates and I don't draw the same conclusions as you. I'm happy to ha...
I appreciate the feedback Dylan. My entire team is taking every comment seriously. With this one, I've had a personal look at your 4 stores. I'm open to discussing the conversion trend with you to interpret what you're seeing, and to hear more about ...
We would certainly hope that we don't lose your business. I hear your frustration. I want to confirm that the one-page checkout does support abandoned checkouts even without a purchase being attempted. As soon as the buyer has entered their contact i...
Are you able to please share some details about any issues, errors, complaints, or otherwise that you've experienced and believe are due to the one-page checkout? If you push this to our support, we will absolutely look through it on the same team th...
Have you had a chance to share those screenshots and details of the customer complaint with us?
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