Hi @ShopifyDevSup , I appreciate you getting back to me. I feel there was some miscommunication here however. I am running a team of customer support agents who work for the DTC side of a luxury company. We have regular customers call in who want our...

@ShopifyDevSup Sorry, looks like I didn't tag here.

Hi Kyle, I'm a customer service manager and our company recently transitioned to Shopify. I'd like my agents to be able to use Draft Orders to take client orders over the phone as this would be much quicker than placing them on the front end of the s...

Also looking for a solution here. Want my sales team to be able to take orders over the phone and build them using draft orders. Need them to be able to apply the clients discount code for tracking and ensuring there aren't issues with the discount.