Hi Lana, thank you for your message. I ended up hiring a shopify person on Upwork and they saw straight away I had not set up my two-step authentification in the security settings. This solved the problem which was great! It seems it was not an obvio...

Hello,We have had pending payments for over a month and there are no prompts to resolve this in shopify. Usually if you need to help verify your bank account, there is a notification in the settings to do so, however we have no notifications or email...