I feel sorry for you as well. This is a terrible thing for us business owners. This was my first week on Shopify and my first store ever. Waking up and seeing $130k gone had my heart drop. My business is at a loss right now due to this, and my shareh...

Thank you, I hope they reimburse my business, because my employees were affected and so were the operations of my business. A $100k+ loss due to a mistake on shopify’s end is crazy, especially after I have to pay fees to use the platform. Many of my ...

Has anyone else been affected by this!? On December 19, Shopify accidentally refunded 95% of my orders that were made using Shopify payments. My business has been dramatically impacted by this financially and they are saying I have to wait weeks for ...

I sell a digital product and Shopify flagged every order I received 140+ orders as high risk of fraud. I contacted the customers to verify they made the purchase with all of the correct information and reached out to shopify's legal team/merchant tea...