Hi @tsfm! Sorry to hear that you had trouble cloning your store with the Matrixify app.Could you please contact our Support so we can help you resolve the errors or any other issues that you had along the way?  

Hello @GrahamRB!  Thank you for mentioning us @Priyanka_! The Matrixify app can indeed import and export both Smart Collection and Custom Collection information in a CSV or XSLX file format, including the Body HTML(Description) data along with many o...

Hello @rpamiral, @Benjamen!  Matrixify app can indeed export detailed Customer information in a CSV or XSLX file format, including the Created At date of the Customer, date when Customer was created in the Shopify store, along with many other fields....

Hi guys!  Not an ideal solution, but you can export Payouts and Orders separately, and then cross-reference the two files. The Order export includes a 'Source' column which indicates the source of the order. You can also reach out to our support dire...

Hi guys! Yes, you're correct. With Matrixify, you can import customers into a new Shopify store and set passwords for them, but due to security reasons, there's no way to export existing passwords from the original store. You can also reach out to ou...

Hello @RobinSaunier! Rebeka here from Matrixify app. The data in our exported file comes directly from the Shopify API, so the data will definitely be in the export as it is in the admin.Could you please reach out to our Matrixify support  to see the...