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User Activity
05-03-2024
That takes forever! They had initially said the same thing to me... but I waited and waited and they finally said that they are busy. That's when I said "No, I will have you wait with me while you escalate the case". That's when they confirmed that s...
05-03-2024
Yes! But seriously it felt like I was holding a support agent hostage. I had them wait while they escalated the issue to the security team. From there an "analyst" was assigned. The analyst then sent me an email walking me through resetting my passwo...
02-06-2024
I've been waiting for 20 days and still can't get in. Currently talking to a new support agent via chat... This has been a nightmare.
It has now been 20 days since I started a conversation with shopify support for this same issue and yet to be resolved. They have escalated to the security team which apparently needs a month to get this resolved. I have asked to speak to a superviso...
It has now been 20 days since I started a conversation with shopify support regarding disabling 2FA since I don't have the authenticated device nor do I have the recovery passcodes. They have escalated to the security team which apparently needs a mo...
It has not been 20 days since I started a conversation with shopify support for this same issue and yet to be resolved. They have escalated to the security team which apparently needs a month to get this resolved. I have asked to speak to a superviso...
02-06-2024
It has not been 20 days since I started a conversation with shopify support for this same issue and yet to be resolved. They have escalated to the security team which apparently needs a month to get this resolved. I have asked to speak to a superviso...
02-06-2024
It has not been 20 days since I started a conversation with shopify support for this same issue and yet to be resolved. They have escalated to the security team which apparently needs a month to get this resolved. I have asked to speak to a superviso...
02-06-2024
It has now been 20 days since I started a conversation with shopify support for this same issue and yet to be resolved. They have escalated to the security team which apparently needs a month to get this resolved. I have asked to speak to a superviso...