Shopify, you heard Lily, the people want to know:Since we've never won a chargeback dispute on Shopify, I'm curious about the critical factors or criteria Shopify uses to resolve such disputes.Shopify needs to step up on behalf of the merchants you c...

Hi Don,I just got word that a chargeback was given in favor of the customer despite proof that the card was only charged once. This was an in store interaction that we remember specifically because the customer didn’t want to tap his card a second ti...