I am in the same boat! Had a customer open a chargeback worth on 600 euro - lost the product & the money & 15$ charge fee.no one seems to be helping. 

Buyer places an order worth of 600 euro - I contact the buyer asking for ID proof & if they can reorder without "VPS"The buyer tells me they recently moved & provided me with TWO PICTURE IDs. I go on to process the order. As soon as the items deliver...