Hi, just wanted to say I have now fixed the issue thanks to your help. so very much appreciated. and I gave Shopify some feedback as their help desk team should be across this issue and how to resolve it.  They also recommended I engage an external s...

Thank you I’ll look at that in the morning. I did look at the cookies /data and see yes it’s probably caused my issue. Thank you for assisting. I’ll let you know how I go tomorrow! Cheers Jill 

I am having the same issue, my live counter is not working and shopify say I need to pay a developer to fix it!  I can see an active cart yet there is no register that there is an actual person on the site.