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Hello all,I have previously used the Pixel Union Empire Theme on another Shopify store and I've made a huge amount of code changes that I'd like to avoid paying for a second time.I've exported the edited theme and uploaded it to my new store but I'm ...
Hi Blair,I have reached out 3 times now and had it escalated, yet there is still no response. Do you think 2 weeks with no communication is a fair policy?
03-05-2024
No - Nothing. I've raised 3 tickets and submitted all of my personal information including photos of my passport and business information. They haven't even given me an acknowledgement of receipt. They keep saying it's been escalated when I raise a n...
03-01-2024
Hey @StephensWorld - Quick update, I spoke to an agent and they confirmed there hasn't been any emails sent out to me and there's currently 3 tickets raised waiting for this to be addressed.At this point I might just try a different platform!
03-01-2024
Nothing in the junk mail - I reached out to Shopify support after the first week and had an agent pick up the case to escalate it and I haven't heard anything back from them in about a week now. I've sent 3 follow up emails to both the legal team an...
03-01-2024
That's great that this usually gets resolved in 48 hours. However this was 2 weeks ago now.
03-01-2024
Did anyone have any luck with this? We had the same thing happen within a few hours of setting up our site.Not in a high risk industry, just selling home and vehicle locks and security equipment, its been 2 weeks since submitting business information...
Hi Shopify communityI recently setup a Shopify Store for our home security business selling home & vehicles locks and security devices. Shortly after putting in the card details to start the Shopify trial I was logged out of the account and it was se...
Hey @Sergymc, Did you ever manage to get your account back?We had the exact same issue, we setup a Shopify store for our security business selling locks and safes but while starting to build the site was suddenly logged out and received the same emai...
03-01-2024
I had the same problem - store was moved to inactive. It was only after I contacted them to ask about it that I got an email asking for "More information about your business" which I promptly sent across and I've now been waiting 2 weeks for a respon...
03-01-2024
Same problem. I've been researching my market for the last 2-3 months, finally found my products and took 2 weeks off to build out the demo store. Shortly after signing up Shopify suspended the account without notifying me. A few days later I receive...
