Thank you, Jeremy. The best solution would be to revert back to the way self service returns once worked. Shopify has showcased and encouraged merchants to use their native apps/features, yet they are causing more harm than good. Thank you again for ...

Just reading this dilemma has me stressed out for you - my goodness! What work arounds have you guys established to lessen the workload of this mess?

I'm pleased to announce that Shopify did something (or I just noticed it) regarding self service returns/exchanges. They now have an option to input what item a customer has requested for their exchange. When you input the item in this section, if it...

Hey, Jeremy Thank you for taking the time to reply. The goal for all merchants is to streamline and automate our exchange/return processes; the reason Shopify’s native Self-Service Return feature was so appealing… It allowed for returns to take place...

I'm just as lost 

I'm with you on this! It just doesn't make any sense. They need to create an exchange button or remove this update altogether!

This change is by far one of the worst updates to analytics Shopify has ever made. Why not just create an exchange button alongside the return button so that there's a differentiation of the two events? This move makes absolutely no sense, seriously....

I'm right there with you. I noticed this today, and was thoroughly annoyed with this new change. I don't know if it's a glitch or what, but it's not a true reflection of the situation. If they're going to do this for returns, then at least create an ...