I apologize for the confusion. We don't use Plus, we have the advanced plan and are looking to use SparkLayer instead of upgrading to Plus. 

Hello Josiah! This post is a life saver. Does SparkLayer work with Shopify's native B2B backend or does it replace it?

Hello, I found out what my issue was. I switched the email address and I received the export without issue. I've asked out IT dept. to look into my email.