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Can anybody share there experiences when it comes to outsourcing customer support? My current Customer Service rep is going on maternity leave at the end of the month and need at least 1-2 people to step in quickly. Does anybody have any experience/r...
Hi guys, I'm looking to put together a new solution around customer service as my existing CS rep is going on maternity leave at the end of the month. Does anybody have any thoughts around AI in customer support to handle this? Or does anybody have a...
Hey guys, I wanted to reach out to the community and see how you guys look at phone support vs. no phone support on site. We've always just handled customer service via email/social media since we started, but year after year we're getting more reque...
Hey guys, huge dillema here right now. Since the holiday season we have been absolutely slammed with incoming tickets. Does anyone have a recommendation on who to check out that can assist and get going ASAP?
Hey guys, I'm looking to start using a Helpdesk given the large amount of incoming emails I have right now that are pretty overwhelming. Before I jump in and commit, I was hoping to get some opinions. What are the best Helpdesks to use for your teams...
Hello everybody, I wanted to reach out to see if we can build a thread around top CRO tips/increasing cart value to implament on site.Some things that have worked for me:1. A/B testing Pricing2. Adding social proof in checkout page (Top Banner with L...
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