I found that as a solution on a similar question when Shopify Collabs used to be called "Dovetail", but I think the code would be different now since the name of the app has changed.  I tried it and unfortunately it did not work, but thank you so muc...

Thanks for offering to help!  The URL is www.shopastralhouse.com, the button I am trying to remove is on the bottom left.

How do I remove this from the bottom corner of my website?  This is for Shopify Collabs.  I remember setting it up, but I can't figure out how to get rid of it. 

I am experiencing the same thing.  It is also grey for me.  I am also having trouble printing shipping labels, that page seems to be unavailable to me as well.  From another post I saw on here, it looks like they are aware of these issues and working...