Hey habe das gleiche Problem. Wäre sehr nett wenn du sagen könntest, wie es schließlich weiter ging.

Hey, can you help me with this. I have the same problem and wait for an answer for 10 days now. How can I get them to reply me and can you use Shopify Payments now?

I have the same problem. I startet my store and directly got banned, after 10 minutes. Did you received an answer?