Hey Jake, Reached out to you directly for more details.

Hi there -    All partners that create returns via API were sent an email with details regarding the interim solution during this transition period. The documentation has been updated to include instructions for partners to opt in before July 1. If y...

Hi everyone,    Great news! We've just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week...

Hi there,   I'm following up on my last post to reiterate we recognize the challenges this update has created for some merchants and partners. We're still planning to launch a closed early access program in the near future with a solution we believe ...

Hi everyone,   I’m pleased to share an update on our progress regarding the solution we’ve been working on. We are targeting an early access release for select merchants in Q4. While we are still finalizing the eligibility criteria for this early acc...

Hi @BlueTex - Apologies for the delay here!   >I just tested this out - editing an order that's already pending a return and can see how I could add this item to the shipping. So to clarify how this would go: They would order from us and not be charg...

Hi @Pikegami - Following up on this. We've spoken with Shipstation and understand they are exploring options to support bringing in Exchange items when on the same order. I recommend reaching out to them directly as well to express your interest in t...

Understood. Thank you for this feedback!

Appreciate the additional color!    >Re: the additional “per item” fee is not done on a % - it’s a flat rate. So for one item it may be a $75 fee while another item it’s $30. All items have this fee - this is our “shipping recapture fee” - so we ship...

Gotcha. That makes sense.    Last question: you mentioned the following >Then in turn, the return module would see this order tag and not even offer the return option, thus saving everyone time.   What do you mean by the return module? How are your c...

Hi there!    Thank you for sharing those details. This is an interesting setup.    Shopify currently supports two types of return fees: Return shipping feeRestocking fee It seems to me that if the customer is responsible for return shipping (do they ...

Closing the return without issuing a refund can be done as shown in the below screenshot! Let me know if that doesn't answer your question    

Thank you for that additional information. That is super helpful.    One follow up question: Are orders generally for single items/single quantities? Is it possible to have an order with multiple items/quantities, where the license key has been used ...

Hello! To my knowledge this is due to some specific exchange settings in Loop (I understand this is telling you to go back to Loop Returns, which is not fun).    That said - we are actively speaking with Loop Returns about supporting Exchanges using ...

Hi there! This is definitely on our radar, although not something we have a timeline for just yet.    Can you tell me more about how you envision setting this up? What information would you want the customer to provide to you during this process?