Thanks, I am using a shopify theme (Refresh). I will submit the ticket as requested. 

Hi Dirk, Can you please advise why the media section does not work in the settings? I would like to avoid paying a shopify consultant as this should be an easy fix. As seen in the screenshot below, the thickness is set to zero. Any help here would be...

Yes I am having the same issue as well, I tried following all of the steps and it is not working. On shopnodor.com the blue boarder is on the outside of the below image, it would be great if the image touched the edges of the screen.