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User Activity
09-30-2024
After two weeks—*maybe more than two whole weeks*—of battling through theirnever-ending online customer service maze, what did I get? A reset passwordemail. That’s it. No apology. No follow-up. Nothing. I’m talking about themost frustrating customer ...
06-27-2024
Thank you for the information, and I have accessed the Shopify team. I am reluctant to mark my query as resolved as Shopify has asked me to wait up to 10 days for a resolution - so just sit back and wait while I am locked out of my account. Shopif...
06-25-2024
Attached below is the resolution process Shopify follows for customers like me who feel they ought to have customer support to resolve an issue quickly. I am still locked out of my online store. The date on the below screenshot is several days AFTE...
06-25-2024
My fingerprint authentication stopped working, and I used my security keys to log in. They ran out, and I am locked out. When I realized this was happening, I opened a case with the live chat - thinking a solution would appear before I ran out of m...
06-25-2024
It's the worst!!! There is no way to fix a small problem - and Shopify seems to think that it's OK just to let you wait - while you're locked out of your online business.
06-25-2024
I agree - I just switched to Shopify from Wix with the idea that the support would be much better to run my online business. It is total crap - there is no support, and I have been locked out of my account for no apparent reason. I am not a robot. ...
06-25-2024
Hey ! Live chat doesn't work if you can't login
06-25-2024
I am having the same issue. I have been locked out of my account for over a week and there is absolutely no urgency on behalf of Shopify to fix this. The only human support I can reach is the POS phone line and they are nice but unable to do anythin...
