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This doesn't work. Tried it many times
Same happened to me! 4 weeks and counting, no response. I paid for the item to be sent to the customer and now they won't pay me the customer's money. Now I am £3.5k down and no response for 4 weeks. All of the tickets get shut down I have to keep re...
So how do we contact the quality assurance team?
Woocommerce and Wix I am looking at at the moment
I wait 3-4 weeks on my tickets with no reply. All the while they have my money in their account.
Flagging the ticket for review doesn't fix the issue, there still won't be a response and you go round and round a loop to a never ending no answer cycle. So many generic answers, but no real results or responses. Smoke and mirrors. Probably using th...
Yea Shopify are awful. Everything is hidden behind a " we are working on it" Wall. Customer advisors NEVER respond to the support inbox, then you go back onto the chat to get another " we are sorry for the inconvenience, we will escalate the issue" c...
07-07-2024
Yep you should move away from Shopify payments and their banking team. Use a 3rd party provider. 48% of their revenue comes from the payments system and they don't deserve it. I think the money is held for other reasons like paying dividends to share...
07-07-2024
Yea shopify are terrible, they withhold money WITHOUT requesting any documentation.... so their policy is null and void.
07-07-2024
They have withheld my funds, no notice, no email, no communication. This was after a verification check. Just an email saying 'dear business owner we are withholding your payout for 120 days'. That was it. No way to contact them, no response from ris...
