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Doesn't appear any fix at the moment. Shopify seem in denial at the moment or the agents aren't even aware of the issue / give different explanations. Our reporting is not accurate and causes loads of issues. Seems the issues stems back to Shopify up...
Ye same, it's a joke. Such a basic and easy thing to fix. I think they are doing this to force users to use their return solutions and not 3rd party apps.
Are there any updates here? Still causing so many issues for us. It makes no logical sense why Shopify are now treating exchanges as cash refunds!
07-17-2024
Are other users and store owners still having the issue where Shopify treats returned orders as 'refunds' and 'refunds owed'? This is massively skewing data when the order is actually for an exchange and/or the refund isn't actually due (e.g. custome...
Any update on this?
