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Is there any update here? Can't quite believe this has been ongoing for nearly a year.
09-24-2024
Our payout yesterday failed. We were told it was an issue with Shopify. They said they would try sending yesterday and if not today. Now being told it is next week. Seems totally wrong they can hold onto our money like this.
We would also like to be included in this. The recent comment / suggestion from one user suggesting giving the choice of it being recognised on point of return or when cash is refunded is a good one
Doesn't appear any fix at the moment. Shopify seem in denial at the moment or the agents aren't even aware of the issue / give different explanations. Our reporting is not accurate and causes loads of issues. Seems the issues stems back to Shopify up...
Ye same, it's a joke. Such a basic and easy thing to fix. I think they are doing this to force users to use their return solutions and not 3rd party apps.
Are there any updates here? Still causing so many issues for us. It makes no logical sense why Shopify are now treating exchanges as cash refunds!
07-17-2024
Are other users and store owners still having the issue where Shopify treats returned orders as 'refunds' and 'refunds owed'? This is massively skewing data when the order is actually for an exchange and/or the refund isn't actually due (e.g. custome...
Any update on this?
