I usually give my personal cell number or email address to my customers sothey can contact me directly if there are any issues, not sure if it's thesmartest idea in the world. This has proven beneficial a few times. You'dbe surprised how not smart so...

Hello all, about a month and a half ago I had a customer who disputed the charge, stating she never received the item, leading to a chargeback.  I had all of my evidence, submitted it then waited.  Well, I received an email 2 days ago stating that th...

Very true. On the bright side, chargebacks have led me to making my own website. I now have zero fees, except credit card processing fees. I do still have a presence on Shopify but all of my high dollar items are sold off of my website. Good luck in ...

Hello Jaxbags, first off I want to send my condolences.  I've had this unfortunate headache happen to me 6 or 7 times over the past 6 years or so and every single time it happens, it's $500+, and it caused me to leave another online marketplace (the ...