I guess time will tell. It's one hefty price increase though if so, especially with no prior communication - that I've seen anyway. It seems like an odd time of year to introduce it as well. I prefer using DPD as I think it's a good customer experien...

The latest update I've had in response is that Shopify are working with DPD to resolve the issue but there's no timeline on when this will be sorted. If we use the usual label purchase option through Shopify in the interim, then they won't be refundi...

I've contacted the online support and it's been passed to the team who deals with shipping to look into - I don't know if anyone else has any further updates.