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User Activity
10-22-2024
Hi Elliot did you get it resolved yet? Mine took a week, but from what I've seen on reddit and this community it can take up to a month for a successful resolution. I wouldn't create and escalate a new ticket just yet since it's only been a week
09-17-2024
I finally got it resolved .... it took over a week which is still the quickest turnaround I have seen on community forums and reddit. While chatting with Shopify support you need to ask them to escalate it to their specialist department. Shopify supp...
09-17-2024
I hope you get it fixed soon Yes my case is the quickest turnaround I have heard of. Prior to that it was a redditor who managed to sort it out in a fortnight.I chose to use the myshopify.com domain until it was resolved. I made the first part of ...
09-16-2024
I'm so sorry to hear that Herberg. I think customers should be allowed to communicate directly with Shopify's specialist department. They are currently operating like men in black. No one knows what they are up to. Even shopify support aren't able to...
09-16-2024
that's such a shame. Mine is definitely the fastest resolution I have come across; there was a guy on Reddit who managed to get it fixed in a fortnight, but usually it is 1+ months. What do the support staff say when you ask them for updates? They mi...
09-16-2024
This is what the support staff told me:"A specialist is working on your escalated tickets, but I don't know how many reviews need to be done until the domain is unlocked. A review is an act of investigation to find where the domain is attached and th...
09-15-2024
Yes I finally got it resolved today. I received the email below. In total it took just over a week from the first time I contacted Shopify support to getting my domain whitelisted. If you haven't already done so, make sure your ticket is escalated so...
09-12-2024
Nope! It's been more than a week now and no help whatsoever. The 'specialist department' can't be contacted nor do they provide any updates. It's been a shocking experience to say the least
09-10-2024
Why has this been marked as the solution when the poor person was messed around for 6 months and eventually had to give up and cancel their account ....... after half a year of trying to get this sorted!
09-10-2024
OMG that is shocking!!! How on earth are they bungling such a simple problem? Yep customer support has been absolutely terrible for me so far. All they do is copy and paste from help docs
09-10-2024
Olyie did you ever get the situation resolved? Shopify support is truly terrible. They kept gaslighting me saying the system needed 2 days to propagate, even though there is a big red sign saying verification failed due to the store being frozen. My ...
09-10-2024
I'm in the same situation as Shay. It can literally takes seconds for Shopify to resolve this and yet they have taken several days with no end in sight. My tickets have been escalated and ...... crickets. For days. No 'specialist' has reached out to ...
09-10-2024
No one is helping Sophia. It is a shocker that Shopify can turn something so small into a full blown nightmare. I have personally spent more 6 hours talking to support. Most of them simply tried to gaslight me, saying that the domain needs 2 days to ...
