Sorry to hear you're going through the same thing. Unfortunately, I think there are MANY of us in the same position...Still no resolution, and I am 28 DAYS in. I contact them every day or every other day, and I either get no answer or the same bull**...

I am now at 4 WEEKS of my store being OFFLINE even though I have paid the monthly fees for an ENTIRE YEAR! I've been contacting support every couple of days, and still NOTHING. They keep saying they are "looking into it", that it's been "escalated" a...

Please let me know if you do file a class action! My store is fully paid for a year, and got deactivated for an unknown reason (email said "could not verify payment information"). I've been contacting them every couple of days to get my store back on...

Thank you for the reply. But I HAVE been contacting support!! And they keep saying my issue has been "escalated", yet here I am 2 weeks later, after multiple attempts and no resolution.My store is still offline and I'm still locked out of my account ...

I've been with Shopify as a paying customer for 11 years, and they used to be great. You could always reach support on the phone and everyone was super kind and helpful. Then they got too big and stopped caring about their customers (as often happens...

I couldn't agree more, thank you for sharing.I've been with them as a paying customer for 11 years, and they used to be great. You could always reach support on the phone and everyone was super kind and helpful. Then they got too big and stopped cari...

My store has been OFFLINE FOR 2 WEEKS NOW (plus I'm locked out of my account) for no apparent reason, and nobody I contacted has done anything about it! On top of that, I paid the monthly fees for AN ENTIRE YEAR on February 4th 2024!!!! This is absol...

I'm going through a very similar and INCREDIBLY frustrating situation. I received an email almost 2 weeks ago saying they "couldn't verify my Shopify payments information. Contact support.", but I had NOT done or changed anything to my account. I tri...