This is the same thing that is happening to me. Only they offer me a solution at a price of $150.00, $300.00 or $500.00. I feel this is a gimmick to get me to pay their employees to work on my store. Instead of offering a free option of correction.

This was not helpful. As I believe their method seems as though they are trying to push me into hiring one of their employees by force to work on my store. Instead of providing me the information to correct the problem.