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Nope, same issue persisting. I made a reddit post on r/shopify and some people said its expected. here 
Dear Shopify,  Shopify's customer service is incredible unhelpful. Why am I paying for a service and the only means for contact is through some typed of ticket. Outsourcing or reducing employment for a call center is extremely disappointing. I am rec...
Im getting this message when trying to transfer funds out of my shopify balance account to my bank account. Its been 2 weeks and still no help. I've opened up multiple support tickets and they say they'll email me but never do. 
any update?
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