I’m really sorry to hear about this experience — that’s incredibly frustrating, and I completely understand your urgency.Here's What You Can Do Right Away:Cancel the StoreIf you still have access to the email used to create the store, try logging int...

Hey, that sounds like a layout/CSS issue affecting your product page on mobile. When elements like product images, payment buttons, and variant selectors overlap, it's usually due to:*Broken or missing mobile responsiveness in your theme's CSS*A rece...

What is the name of the theme you are using?

Have you been able to solve this? 

Thanks for the update — and I totally get your frustration. You’ve alreadydone everything right by testing across pages and reinstalling the section,so the issue likely lies with how that carousel section is built by theATLAS AI system.Here’s What Yo...

You can as well contact ATLAS SupportSince the section doesn’t allow images and doesn’t properly play videos, it might be a bug. ATLAS support should be able to fix or replace the component for you.Let me know which options you’ve tried and if you’d ...

That’s definitely unusual. If the carousel only accepts video formats and doesn’t allow images, and the videos themselves don’t play, it sounds like this section might be broken or misconfigured in the ATLAS AI Store Builder. Here’s what I recommend:...

Hi,Thanks for the update! Since your MP4 videos work in the video section but not in the carousel, it’s likely that the carousel section in the ATLAS AI Store Builder doesn't support video playback by default — it’s probably optimized for images only...

Troubleshooting Steps you take are:Make sure your videos are in supported formats like .mp4, .webm, or .ogg. Shopify and many themes don’t handle other formats well.Are you uploading the videos directly or embedding from YouTube/Vimeo? If embedding, ...

Kindly state what you need and i will try as much as possible to answer 

Hello, follow this code liquidCopy<div class="header-wrapper">{% case section.settings.layout %}{% when 'left' %}{% render 'header-left' %}{% when 'center' %}{% render 'header-center' %}{% endcase %}</div>{% schema %}{"name": "Header","settings": [{"...

Do these: Add HTML links in Shopify Admin (no coding needed):Go to your product in Shopify adminIn the description box, click "Insert link" or paste the HTML code they providedSave And If you must edit liquid files:Use product-template.liquid (in Sec...

Motion, launch and Ella

Since you are using free theme some feature might be hard to use, unless we log in to your site and find possible solutions I would be more than happy to help you solve this