Hi there, We use Shopify Ping but often have to respond to customers via email - especially out of hours. How do we forward a chat (complete with customer deets when available) from Ping to an emai...
Hi there, We’re having a lot of trouble replicating the screen dimming settings in new POS - basically, no matter what setting we use (Shopify POS or iOS Settings) the iPads keep sleeping. This hap...
Hi There, We're trying to switch to the new POS app ahead of the cutoff but keep having issues which make it impossible to switch. 1. New Zealand doesn't have States New Zealand doesn't ha...
[First post was rejected as spam so if it appears twice, that's why] Hi There, Essentially, we'd prefer an 'Auto-add gift to cart' check-box on Shopify's built-in automatic discounts. A super basic...
Hi All, According to support, there's an ongoing cookie bug which stops people from logging in. Clearing cookies allows you to log in but it also logs you out of other websites which is painful (I ...
Hi There, With big orders and high-end products, you often switch out products but don't charge the difference. Also, customers in this price bracket expect great service, and Shopify's recommended...
Hi there, We have frustrated customers who don't see all payment options after clicking draft order links. After testing this, it seems draft orders sometimes show a simplified layout which hides p...
Hi There, When adding products to an existing order via Edit Order, we need discounting options. Why? This crops up when you want to give a customer a free product to say thanks for ordering so of...
Hi There, A customer has made 3 large orders over several months and we'd like to say thanks by sending them a free set of towels with their latest order. However, while we've edited the order to a...
Hi There, We need to implement a free gift offer on our site and have read many posts which recommend a bunch of discounts and apps. However, we can't find anything that works... Shopify built-in d...
Hi There, A VIP customer has made a web order and we'd like to make one of the products they've purchased free - how do we do this? Even if we remove the product from their order an...
Hi There, Customers prefer us to ship products they purchase via ShopifyPOS about 60% of the time. But when we open orders created by ShopifyPOS in Shopify, there's no address. This requires...
Hello Shopify, Yes, a cancelled order is technically unfulfilled. But you're forgetting that 'unfulfilled' is also an incredibly important task for an e-commerce business. So an unfulfi...
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User Activity

@Summer We've migrated to Dawn but maybe @ians hasn't.
For more context, here's the old way (I've left one of our POS iPads on the old apps so we get quick access to the data we need)...- Switching the time filter is one-tap- The old dashboard provided useful data in a visual way - and with one tap  And ...
Thanks for the reply Dirk, much appreciated. Cheers, Ben
Hi There, The changes to the home area online and in the iOS apps have created endless tapping/clicking to get important top-line info that used to be available at a glance. For example, we used to have one-tap access to Total sales vs Online sales v...
And for full context, here's the HTML - no tricks just basic markup. Hopefully this can get sorted quick-smart as important product info isn't displaying in the Shop App which is silly - right? <h2>Full Sets</h2> <ul> <li><small>1x TOP SHEET</small><...
Hi There, Could product descriptions in the Shop app please support all HTML5 elements like <small> See attached. For so many reasons, we can't remove <small> from our product descriptions and it seems silly the Shop app doesn't support basic HTML5 e...
Hi There, Over the past year, the iOS and web app changes to home screen data, have created a lot of extra taps/clicks and unnecessary loading times - especially if your business is seasonal. See below for why.  RECOMMENDED CHANGES... 1.Add back a 'C...
One of the plug-in developers has said that Shopify has reversed this change for now. Hopefully that means there will be a full solution before the change is permanent.
Hi There, I can see that my previous topic has been closed or locked: https://community.shopify.com/c/sales-channels-payments-apps-and/no-way-to-stop-discounts-with-gifts-from-march-5th/td-p/2480346 Is there a reason why the topic was closed? The top...
Bump. We have a lot of gift activity planned this year, which starts toward the end of the month. Can anyone from Shopify comment? It's a problem that looms large over all our marketing this year. Any help much appreciated.
Does anyone know if this is true or if there's a way around it?
Hi there, We've been using apps (BOGOS by Secomapp) to get around a Shopify limitation where customers could still enter a discount code when getting a free gift - we have tight margins and can't offer both. However, is it true that the Draft order A...
For my own reference, this gives a range of body id and class hooks... <body {% if template.name == "index" %} id="index" {% else %} id="{{ handle }}" {% endif %} class="{{ template }}{% if template == "product" %} {{ product.handle }}{% endif %}{% i...
Recently found a better way of doing all this here: https://www.shopify.com/nz/partners/blog/92262598-creating-useful-css-hooks-in-liquid
@biznazz101 Thanks for the reply but unless I'm misunderstanding, that kind of template hard-coding is exactly what we're trying to avoid sorry. One workaround I've just tested is to create a snippet in the theme, then use custom liquid to pull and r...
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