Ben31
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Hi there, We use Shopify Ping but often have to respond to customers via email - especially out of hours. How do we forward a chat (complete with customer deets when available) from Ping to an emai...
Hi there, We’re having a lot of trouble replicating the screen dimming settings in new POS - basically, no matter what setting we use (Shopify POS or iOS Settings) the iPads keep sleeping. This hap...
Hi There, We're trying to switch to the new POS app ahead of the cutoff but keep having issues which make it impossible to switch. 1. New Zealand doesn't have States New Zealand doesn't ha...
[First post was rejected as spam so if it appears twice, that's why] Hi There, Essentially, we'd prefer an 'Auto-add gift to cart' check-box on Shopify's built-in automatic discounts. A super basic...
Hi All, According to support, there's an ongoing cookie bug which stops people from logging in. Clearing cookies allows you to log in but it also logs you out of other websites which is painful (I ...
Hi There, With big orders and high-end products, you often switch out products but don't charge the difference. Also, customers in this price bracket expect great service, and Shopify's recommended...
Hi there, We have frustrated customers who don't see all payment options after clicking draft order links. After testing this, it seems draft orders sometimes show a simplified layout which hides p...
Hi There, When adding products to an existing order via Edit Order, we need discounting options. Why? This crops up when you want to give a customer a free product to say thanks for ordering so of...
Hi There, A customer has made 3 large orders over several months and we'd like to say thanks by sending them a free set of towels with their latest order. However, while we've edited the order to a...
Hi There, We need to implement a free gift offer on our site and have read many posts which recommend a bunch of discounts and apps. However, we can't find anything that works... Shopify built-in d...
Hi There, A VIP customer has made a web order and we'd like to make one of the products they've purchased free - how do we do this? Even if we remove the product from their order an...
Hi There, Customers prefer us to ship products they purchase via ShopifyPOS about 60% of the time. But when we open orders created by ShopifyPOS in Shopify, there's no address. This requires...
Hello Shopify, Yes, a cancelled order is technically unfulfilled. But you're forgetting that 'unfulfilled' is also an incredibly important task for an e-commerce business. So an unfulfi...
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User Activity

One of the plug-in developers has said that Shopify has reversed this change for now. Hopefully that means there will be a full solution before the change is permanent.
Hi There, I can see that my previous topic has been closed or locked: https://community.shopify.com/c/sales-channels-payments-apps-and/no-way-to-stop-discounts-with-gifts-from-march-5th/td-p/2480346 Is there a reason why the topic was closed? The top...
Bump. We have a lot of gift activity planned this year, which starts toward the end of the month. Can anyone from Shopify comment? It's a problem that looms large over all our marketing this year. Any help much appreciated.
Does anyone know if this is true or if there's a way around it?
Hi there, We've been using apps (BOGOS by Secomapp) to get around a Shopify limitation where customers could still enter a discount code when getting a free gift - we have tight margins and can't offer both. However, is it true that the Draft order A...
For my own reference, this gives a range of body id and class hooks... <body {% if template.name == "index" %} id="index" {% else %} id="{{ handle }}" {% endif %} class="{{ template }}{% if template == "product" %} {{ product.handle }}{% endif %}{% i...
Recently found a better way of doing all this here: https://www.shopify.com/nz/partners/blog/92262598-creating-useful-css-hooks-in-liquid
@biznazz101 Thanks for the reply but unless I'm misunderstanding, that kind of template hard-coding is exactly what we're trying to avoid sorry. One workaround I've just tested is to create a snippet in the theme, then use custom liquid to pull and r...
Hi There, sorry if this is easy but how do you create reusable content for use in the 2.0 editor? Everyone suggests Metafields but they can't have defaults as far as I can tell - is that correct? And because reusable content blocks often need to fit ...
Thanks for the reply. We're not a plus member and we're using Dawn. This is our site: www.thehotelsheet.co.nz
@beauxbreaux Sorry, I think this was meant for a different thread?
Thanks for taking the time to reply, it's very much appreciated. However, the whole point of the 2.0 editor is to be able to achieve basics (and links are super basic) without editing code. Shopify made a huge leap forward but they're still way behin...
Hi There, we use Dawn but are having trouble adding anchor links - how do we do that in the editor? Cheers, Ben
The solution is this feature request: https://community.shopify.com/c/shopify-discussions/request-add-alternative-payments-link-to-top-of-checkout/td-p/2333380
Thanks for that, will pass the info along to the customer. But it's little wonder people are confused. You have to find tiny, obscure links, or do the very opposite of what the checkout process is asking you to do. No wonder people get uncomfortable ...
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