Mar 8, 2021
Hi there, We use Shopify Ping but often have to respond to customers via email - especially out of hours. How do we forward a chat (complete with customer deets when available) from Ping to an emai...
Nov 4, 2020
Hi there, We’re having a lot of trouble replicating the screen dimming settings in new POS - basically, no matter what setting we use (Shopify POS or iOS Settings) the iPads keep sleeping. This hap...
Hi There, We're trying to switch to the new POS app ahead of the cutoff but keep having issues which make it impossible to switch. 1. New Zealand doesn't have States New Zealand doesn't ha...
Sep 26, 2020
[First post was rejected as spam so if it appears twice, that's why] Hi There, Essentially, we'd prefer an 'Auto-add gift to cart' check-box on Shopify's built-in automatic discounts. A super basic...
Hi All, According to support, there's an ongoing cookie bug which stops people from logging in. Clearing cookies allows you to log in but it also logs you out of other websites which is painful (I ...
Hi There, With big orders and high-end products, you often switch out products but don't charge the difference. Also, customers in this price bracket expect great service, and Shopify's recommended...
Hi there, We have frustrated customers who don't see all payment options after clicking draft order links. After testing this, it seems draft orders sometimes show a simplified layout which hides p...
Hi There, When adding products to an existing order via Edit Order, we need discounting options. Why? This crops up when you want to give a customer a free product to say thanks for ordering so of...
Jul 16, 2020
Hi There, A customer has made 3 large orders over several months and we'd like to say thanks by sending them a free set of towels with their latest order. However, while we've edited the order to a...
Jul 15, 2020
Hi There, We need to implement a free gift offer on our site and have read many posts which recommend a bunch of discounts and apps. However, we can't find anything that works... Shopify built-in d...
May 16, 2020
Hi There, A VIP customer has made a web order and we'd like to make one of the products they've purchased free - how do we do this? Even if we remove the product from their order an...
Feb 29, 2020
Hi There, Customers prefer us to ship products they purchase via ShopifyPOS about 60% of the time. But when we open orders created by ShopifyPOS in Shopify, there's no address. This requires...
Oct 16, 2018
Hello Shopify, Yes, a cancelled order is technically unfulfilled. But you're forgetting that 'unfulfilled' is also an incredibly important task for an e-commerce business. So an unfulfi...
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User Activity
Staff don't earn their primary living from a Shopify store, so are looking from the outside. They need a 'We understand what it's like earning a living on our platform' product cycle that focuses on quality-of-life; all the little clicks/taps/loads t...
12-31-2024
Hi There, Sorry if missing something basic, but the new Analytics on Desktop seems to only give us a limited Mobile version but larger - is that right? Over the past year, really useful stuff keeps getting removed. Some examples... 1. Comparison amou...
12-19-2024
Hi There, Does anyone know when the Summer2024 theme updates will be released? Those of us who've been using full-featured, block-based content managers for a while (almost 15 years for us) are getting desperate! Any help much appreciated. Cheers, Be...
Hi There, 1. REGULARLY LOGGED OUTEvery few weeks, I'm logged out of Chrome and all Shopify apps. However, my business partner is never logged out. It's particularly frustrating when customers are tying to chat. QuestionsWhy am I regularly logged out ...
Hi There, It's incredibly frustrating to only see a percentage difference in Analytics, with no actual data/figures/amounts for the 'Compare to' date range. It's also frustrating this was removed from the home screen but it definitely shouldn't have ...
Agreed, much needed.
Maybe this request needs to be moved to a different forum as I thought I wasn't in a development forum. This request is for the Shopify editor that us merchants use to edit and design content. @PaulNewton The links you've posted are to theme-based wo...
Hi There, while we're grateful for all the new content features in 2.0, the experience is clunky - for many reasons. One major flaw in 2.0 is that all your content lives in the template, not the page. But templates are for elements common across mult...
Hey Guys, We experience intermittent issues with 2FA in NZ and see this across multiple accounts and phone numbers. Also, when this happens YOU CAN NEVER REACH AN AGENT FOR HELP! This is because the help bot has no clue what you’re asking and in orde...
09-07-2024
@Shay OK but an address check is one of the most basic checks - right? How can a basic built-in tool not flag an address mismatch? Also, the policy of charging a percentage on third-party payment providers is hugely frustrating because our bank provi...
@jtraderj Awesome. Have tested this and it works great thank you. Marked as the solution.
08-16-2024
@beauxbreaux Thanks for the reply very helpful. Some questions sorry... 1.If no billing address is supplied, how do we check it against the shipping address? It seems this is a huge downside of Shopify Payments - right? Because of the third-party pro...
Still a daily frustration sorry, hopefully something is being done? Cheers
08-16-2024
Hi There, We're new to fraud but two recent orders were marked high risk. What's truly suspicious to us, is no billing address or billing postal code.General Questions...Why does Shopify payments accept orders without billing addresses?Why can't we c...
Thanks for the reply, our site is: www.thehotelsheet.co.nz Cheers, Ben
My Accepted Solutions
| Subject | Views | Posted |
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