Multiple times - every single week - I get emails from customers with duplicate accounts, that I currently have no way of helping with a lasting change due to the Shopify limitations. All I can do is manually hunt down orders and send them links, whi...

Thanks for your efforts Paul - of course you need to be able to access the account data in order to make the app work.  It's a shame Shopify can't be bothered to fix this glaring issue in their system which is basic customer service and management fu...

I have talked to a independent developer who is going to try and create a custom app to address this...it remains to be seen if that will come to fruition or not though. I feel pretty confident Shopify will do nothing about it. Pretty disappointing r...

Here's another thread from this forum full of people with the same problems:https://community.shopify.com/c/Shopify-Discussion/Merge-Customers/m-p/963921#M211208There's another one too, which had even more posts, but I can't find it at the moment. 

After being a Shopify customer since 2012 we have many duplicate accounts and there's a significant need to clean this up. It is directly impacting our ability to manage our relationship with our customers. Here's a listing of things I need to effect...

Would very much like to hear the final response as well. This should be core functionality with Shopify, and should have been addressed before everything else they have been doing these last few years. If we can't satisfactorily manage our existing c...

Here's the page with contact information:https://help.shopify.com/en/questions?utm_campaign=Guru+Ask&utm_medium=forum&utm_source=social#/contact

In an exchange with Shopify support a couple of years ago I was told that the only "effective" way to allow your voice to be heard on items such as this was to open up an official support ticket to report the problem or request the feature.  I.E. the...

@dragonsgarden - off topic, but can you share a link to your store? Curious about your setup...we also sell digital content...

Adding my voice to this topic - again...we've had a store with Shopify since 2012, and I have asked for this to be resolved numerous times. We sell digital content and it poses a major headache for both the customer and me when there are multiple acc...