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User Activity
07-06-2025
Interesting approach! A couple of things I’m curious about:Why block COD before the order is placed?Is the main pain-point that customers abandon the cart if COD isn’t shown, or that COD orders create operational costs you’d rather avoid up front?Wha...
I’ve been through similar situations—especially when customers switch cards or billing countries between orders. Even if Shopify rates the final attempt as “low risk,” I’d still consider the full context before fulfilling.In this case, since:you spok...
Nice flow—this is a solid start for reducing risk with manual capture in place.
You're right though: POS orders shouldn't really be part of this logic since they’re not online transactions and don’t carry the same fraud risk.
You can fix this by addi...
06-02-2025
That’s painful—and I’ve been in the same situation. Shopify charges the full processing fee even if you cancel right away, as long as the payment was captured.Manual capture is absolutely essential in a case like this. You can enable this in the sett...
06-02-2025
I’ve seen this exact pattern dozens of times—multiple low-value orders flagged as High Risk, often hitting your cheapest item over and over. You’re absolutely right to switch to manual capture.Here’s what’s most likely happening:What’s going on:These...
I’ve seen this exact situation before—clusters of high-risk orders going to freight forwarders under different names, then the chargebacks hit. It’s frustrating, especially when payout access gets frozen and you're left dealing with product loss and ...
Hey, I’ve handled quite a few of these chargeback situations—both personally and for merchants using our fraud prevention app—so here’s what I’d recommend:What to submit for the dispute (submit as early as possible):Proof of deliveryInclude tracking ...
06-02-2025
Hey—I totally understand your frustration. I’ve been on the merchant side of this problem for a while, and I can say that what you’re describing happens more often than people realize.Shopify’s system runs automated fraud checks in the background, an...
06-02-2025
Hey, I’ve been dealing with the same problem myself. High-risk orders have been a real pain—either you cancel and lose a potential sale, or you take the risk and end up with a chargeback plus processing fees.After going through this over and over, I ...
Hey, Digital products with thin margins are prime targets for card testing and fraud, especially when there’s no physical adressHere’s what I’d recommend:Set Shopify Payments to Manual CaptureThis gives you time to review suspicious orders before fun...
06-02-2025
Hey there—this is the quick, low-friction check that’s saved my clients and me from dozens of fraudulent orders:Fire a $0 – $1 “auth-only” charge with a coded descriptorUse something like STORE*123456. Ask the buyer to read back the 6-digit code that...
