Ren
Shopify Staff (Retired)
Shopify Staff (Retired)
Last Activity: May 04 20:58:36
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Hi @lindsaygoff, It could be possible that your browser either needs an update, or the cache cleared. If your browser version is up-to-date, can I get you to try from a different browser entirely? Let's see if that resolves the issue for you. 

Re:

Hi there, Thanks for touching base about this. If all the troubleshooting steps above have been tried with no success, you'll want to get in touch with a Support Advisor through our Help Center to open a service ticket as they can take a closer look ...
Hi @borahello, Thanks for sharing your feedback here. Are you able to provide some screenshots to support what you are seeing on your end? It's helpful to gather as much detail as possible so we can ship it to the appropriate teams when investigating...
Hi there, Will do my best to troubleshoot this with you. Can you provide some additional details such as the length of the video? Is it an original link or a shortened format? Additionally, what is the name of the theme you're working with? I'll look...
Hi @billvaliontis, Thanks for reaching out for a hand. Typically when we see issues such as buttons not working, it has to do with the web browser and not a platform related error. I recommend attempting to repeat the steps using a different browser ...
Hi @timjr0687, Did you get a chance to try the troubleshooting steps above? It can take domains 24-48 hours to propagate so you may have to wait it out, though after that time if the issue persists I would suggest getting in touch with a Support Advi...
Hey there, Interesting question and certainly doable! I suggest creating a specific discount code that you can customize to certain customer groups and apply your employees into your Shopify admin as the group in question. You can then also run repor...
Hi there, At this time, you are able to create and assign something called Shipping Profiles which creates custom rates based on specific products or product groups. These rates are all still calculated based on a default box/package size. If you req...
Hi there, Hoping to help you out with this. If I understand correctly, you're having trouble locating where to make changes/edits to your A Record/DNS settings. Here's how you can find these settings to make appropriate changes.Steps outlined below: ...
My pleasure, @kirkcanada. I also wanted to offer some of my favorite resources for you to pass along to your client as they prepare to launch their store. This general checklist is a great way to track and be sure all of their bases are covered to en...
Hi @kirkcanada, When you've reached the stage of transferring store ownership, you'll want to be sure to add the client as a staff member first as a first step. Make sure that you add them as a staff member and that they complete the staff account se...
Hi @Edwin15, Sounds like you might be referring to manual payment methods. This can be achieved by sending invoices, allowing your customer to pay with their preferred method (in your case - bank transfer) and manually marking the order as paid. You ...
Hi there, Here is a fresh link to our chat form.I recommend clearing your cache or attempting from another browser altogether if you continue to run into the same issue. Please let me know if that works out for you!
Hi @buysomethingb, Thanks for the additional feedback about your experience with this. The best thing to do at this point would be to get in touch through our Help Center and connect with one of our Support Advisors for help. If you signed up for a S...
Thanks for the feedback, @melodypinas. A 30 day trial isn't available at this time, although it has been in the past and other similar promotions may always pop-up again! In case you weren't aware, once the trial expires, you can opt to subscribe to ...
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