Hi @radd,   Ted here from Shopify, thanks for reaching out to us! I'll jump straight into answering your questions:   1) my store name in the login in is not the same as what i setup for the costomer front is that OK ? for example when i log in to my shopify store i use store ( AAAAA.MYSHOPIFY.COM) but the name of the store showing to the costumers and the Admin store is (BBBBB) is that fine or i have to change it ? as i tried to change the name in the log in to (BBBBB.MYSHOPIFY.COM) but didn't know how to do . Yes, this is completely fine and it's actually something we would highly recommend doing, for a more professional look. It's not possible to change the .myshopify.com URL once it's been created, however, you are more than welcome to add a custom domain (BBB.COM) for a more professional look. Have you added a custom domain to your store yet? If not, you can buy a domain from Shopify as mentioned here or you can buy a domain from a third-party service and point it to your Shopify store as mentioned here.     2) after my free plan finish i can still have the same store what i use in the free plan . as i upload many items and made many customization on it . so how can i save the efforts i did in during the 14 days free plan and transfer the same the official store? When your 14-day free trial has ended, you will need to pick a plan to continue to use Shopify. Our price plans can be found here and you can also "pause" your account as mentioned in this guide for $14 per month instead of paying for a full plan. This will allow you to work behind the scenes and the only thing that can’t be used is that the payment gateway. There's no need to transfer any data to a different account, however, if you would like to backup your data, you should be able to do so as mentioned in this guide.    3) my store is based on the US but currently im abroad (out of US ) and when i select to add  the store address  from system is by default adding my current location and not accepting to add US as store address is that ok  or i must setup the store from inside US ? is the store address information visible for costumers or its only visible  for shopify for the billing purposes ? You will need to select the country where you are currently located. If you are based outside of the U.S, please ensure that you are entering your current location (not the U.S address) for security reasons. You are still more than welcome to sell your products in USD and cater to a U.S audience. Your information will never be shared online or with your customers, instead, this is just for Shopify's records. It's against our Terms of Service to not list this information correctly and can result with a store cancellation.   4) after the customer add to the cart an item and he is processing to buy , did the system will ask him for shipping address even tough he dint sign up in my store as i make the signup optional ?. You can enable a customer account option with your store and there are three options to choose from as shown in this screenshot. To select one of these options, you should be able to do so by selecting Settings > Checkout > Customer Accounts in your admin. I'd recommend reading this guide in full for more info.    5) i choose a tax collecting in the US purchasing based on my location in Florida as psychical presence  so if the costumer from inside US  by an item of 10$ so in the cart how the price will be ? he will pay only 10 $ and i will pay the tax for the government in his behalf or the tax will calculated and add to the cart as 10$+tax ? There shouldn't be a need to worry about this, as you are not based in the U.S right now, so your U.S customers won't be charged extra for tax. The normal process for a store that's set up in the U.S would be:   * If the store has no physical presence in the state of the shipping address, no tax is charged. * If the store has a physical presence in the state of the shipping address, Shopify will auto-apply tax to the customer's cart.  * More info can be found here.   6) if a customers purchase an item and the stock was (0 )in the supplier site , so the purchase will be processed or will be rejected ? keep in consideration that im using oberlo , but im not sure if the stock inventory in the supplier site will be integrated with my store and stock availability updated on live or not . Yep, you can enable an auto-sync feature within Oberlo's settings. Take a look at this video for more info. Oberlo offers a Support Forum here too if you would like to contact them directly for more info.    7) if I select E Packet as standard shipping but some suppliers dint have epacket for certain countries what the case here will be ? I'd recommend finding another supplier, where possible, that offers ePacket or an alternative free shipping method. If you can't find a supplier that offers an ePacket service to a certain location; you should enter the next best shipping rate the supplier offers into your Shopify admin. Here is a common list of dropshipping carriers you could look out for. I've listed some fantastic dropshipping tips below too which I'd recommend having a read through for sure:   The Definitive Guide to Dropshipping with AliExpress Oberlo: 10 Shipping Tips to make your life easier Oberlo: Should you offer free shipping? Oberlo: How can I filter products with ePacket Shipping method Free tutorial: How to start a dropshipping business If there is anything else I can help you with, please let me know, I'm happy to help!   Thanks a mill, ... View more

Hi @Arastar,   Thanks for letting me know! Could you link me the URL for the post and I'll make sure it's deleted?    Thanks a mill, ... View more

Hi @Arastar,   Sure thing! I've removed the post for you there. If there is anything else I can help you with, please let me know, I'm happy to help!   All the best, ... View more

Hi @Arastar,   Ted here from Shopify, thanks for reaching out to us!   It's only possible for admin accounts to remove posts. So you would just need to chat with our Support for assistance. If there's a post you would like to delete, I'm happy to review and remove it if you would like.    Thanks a mill,  ... View more

Hi @kamalalyafei,   Perfect, thanks for the extra context! So  there are two separate ways a domain works when you are sending and receiving emails.  Email Forwarding Once the domain is purchased you can then set up Email Forwarding. This is where you can create a customer support style email address such as “info@mystorename.com". When your customers email that address, they will send it to info@mystorename.com but the email will then be forwarded to a different email address, normally a personal email address such as “example@yahoo.com" inbox. You can set this up within your admin as shown in this guide and video tutorial. When you reply to the customer, they will see example@yahoo.com replying to them instead of info@mystorename.com. Email forwarding does not offer the option to reply using the @mystorename.com custom domain address. Email Hosting To reply to a customer using the @mystorename.com (your custom domain address and not a personal email address), you would need to create an Email Hosting account. This is not a service that is offered by Shopify. On saying that, there are fantastic services such as Zoho Mail and GSuite that offer this. More information and a short video tutorial can be found in this guide.   You have mentioned, "BUT, when sending email from 'kamal@sutrad.com' to 'info@safanaonline .com' then coming Email delivery msg showing above in post, and email not forwarded." To send an email from @sutrad.com, you would need to set up an Email Hosting account. Have you set this up with a service such as Zoho or Gsuite? If not, how are you sending the email from your custom domain address (@sutrad.com)? Thanks a mill,  ... View more

Hi @Honesty2016,   Ted here from Shopify, thanks for reaching out to us!    There are a few different approaches here that might suit what you are looking for, so,  I'd like to gather some more context to provide you with the best answer.    Are you hoping to sell a different product completely? Do you feel it would require a new store or would you prefer to sell it on the same store you currently have up and running? Will it suit the current store's niche?    Which email address would you prefer it to send to? Would you like to receive the order notifications to a new email address (your own business email) or do you want to send the order notifications to a new fulfilment centre/supplier?    If you tell me a bit more about the product and how you would like to sell it/set it up in the admin, I'm more than happy to take a closer look into this with you.   Thanks a mill,  ... View more

Hi @meralyncristal,   Ted here from Shopify, thanks for reaching out to us!   Do you know roughly the date you recently connected your Facebook account to Shopify again? The best steps right now would be to disconnect Facebook from Shopify altogether and then try a fresh reconnection. Please note; when you disconnect the account, Facebook will need to review the account again (as if it were a brand new connection) and it can take Facebook up to 48 hours to fully sync your products.    You should be able to start a fresh connection by following the steps below:   Please log into your Shopify admin. Next, please disconnect your Facebook page from the Facebook Sales Channel.  After that, please select Settings > Sales Channels, and then remove the Facebook Sales Channel completely.  In a new tab, please log into the Business Integrations section of your Facebook settings. Here's a quick link for that section. You should see "Shopify" listed as shown in this screenshot. Please remove Shopify and then log out of Facebook completely. Finally, please log back into your Shopify account and re-install the Facebook Sales Channel and connect your Facebook account. This guide should also help.   Let me know how this goes, so we can look into other troubleshooting steps if needed!   Thanks a mill,  ... View more

Hi @Arsencr7,   Ted here from Shopify, thanks for reaching out to us!   Would you be able to show me an example of this occurring on your store? I'm just after taking a look and it seems that the currency is set to USD within the checkout. How have you set up the shipping rates so far? Have you used an app to help or have you entered this information into the system manually? If you log into your admin and then click Settings > Shipping, you should be able to see the rates that appear in the checkout. Would you be able to take a screenshot of this for me?  It looks like your store is coming along nicely! If there is anything else I can help you with, please let me know, I'm happy to help!   Thanks a mill, ... View more

Hi @Digistock,   Ted here again, I believe your account should be up and running again as mentioned here. Were you able to resolve your domain query since? If not, please let me know, I'm happy to take a closer look!   Thanks a mill, ... View more

That's perfect! If you can reply back to my email I've sent directly to you (just to verify the account), I'll get that sorted for you straight away. :-)  ... View more

@TSENGHHH    Reporting When changing currencies, our reporting doesn't factor in the difference between currencies. For example, if you had $500 USD processing, that would show as $500 in reports. Say next day you switch to CAD, the report would still read as $500 for previous processing. So there's no clarification between currencies if the currency symbol is the same as before and since $1 CAD is not equal to $1 USD. The reports, in theory, will be slightly wrong going forward. You can, however, set a “date range” for the data they are reviewing, to exclude any transactions that might have been processed in a different currency before the specific date of the currency switch.  Please note that refunds will be processed in the new currency going forward.    Product Pricing Since the dollar amount between currencies is not the same, a product price’s value could mean something different if the currency is adjusted and impact your margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change. Making any adjustments to your product pricing means that you'll need to consider the currency difference. You will also want to review your product pages/themes etc for currency information that might need to be adjusted.    Apps Some apps may have limitations when it comes to changing currency. If you need to know if this will affect any of the apps you have listed on your store, you will need to reach out to the app developer directly for more info. ... View more

Hi @TSENGHHH,   Ted here from Shopify, thanks for reaching out to us!    Sure thing! So our Support will need to apply this change internally, as you've already made a sale. Before this can be changed, I'll need to let you know of a few things that might occur. I've separated this into 2 posts as my reply was over the character limit.    After you have read the below and if you would like for us to go ahead with the change, please reply back to the email I've sent you so I can verify your account and I'll take a closer look into this with you. If anyone else would like to change their currency, please contact our Support here directly for more info.   If there is anything else I can help you with, please let me know, I'm happy to help!   Thanks a mill, ... View more

Hi @kamalalyafei,   Ted here from Shopify, thanks for reaching out to us!   It sounds as though you've set up your email forwarding correctly and now you're hoping to reply to the customer using the new domain as well. So when a customer receives an email from you, they'll see it's coming from support@sadanonline.com? If so, how have you sent the company email from sutrad.com so far? Have you set up an email hosting account? This is not something Shopify offers as of yet, however, Zoho mail and GSuite do offer a great service. More info can be found here.   Once you're set up with an email hosting account, the host should offer a step-by-step guide on how to change your DNS settings slightly, so your emails can be sent and delivered to successfully. If you already are with a host, who is your domain provider?   If you let me know a little bit more about the current set up you have, I'm more than happy to take a closer look.    Thanks a mill,  ... View more

Hi @maverick77,   Ted here from Shopify, can I grab a link to your store? I'm happy to take a look!    Thanks a mill,  ... View more

Hi @Whiteforest,   Ted here from Shopify, thanks for reaching out to us!    This is a known issue some stores may be experiencing at the moment. Could you please try some steps I've outlined in this Forum Post and then let me know if you are still unable to connect after?    Thanks a mill,  ... View more

Hi @quirkyblackdog, Ted here from Shopify, thanks for reaching out to us!   Often, it can take up to 48 hours for new information to be pushed to Facebook. When did you connect your Facebook store to your Shopify account? Or, when did you first try to sync your products to Facebook? Has it been more than 48 hours?    If it's been more than 48 hours, I'd recommend toggling the products/collections to unavailable and then available again in Product Availability section (as shown here) as it can send new information to Facebook. This will start a new 48 hour waiting period but if it still does not work, I can also resync Facebook products internally if you would like. This is not an option available for collections.   A troubleshooting step beyond toggling is to duplicate products on Shopify or to create new collections. This action sends a new product ID or collection ID to Facebook to sync, as often times there will be difficulty syncing based on ID. This will also start a new 48 hour waiting period.   If these fail, and as a final step only, you could disconnect the Facebook page completely and then link it back up. This will start the whole process over, however, it will send brand new information and IDs to Facebook about both the shop and individual products and collections. This can be done by clicking "disconnect" as seen here. Once that has been done, it will need another 48 hours for the standard review.   Please let me know how this goes!  ... View more

Hi @Babs78,   Ah that's perfect, thanks for getting back to me and for letting me know. If there is anything else I can help you with, I'm happy to help!   ... View more

Hi @Babs78,   Thanks for letting me know! I'm still unable to see " Shipping and Store pick-up here" within the cart page or a product page (as shown here for example). On saying that, I added more products to the cart and I was then able to see a local pick up option within the checkout as shown here. If this is the rate you are hoping to change, it looks as though you've applied a free 'pick up' weight-based rate in your admin.    I'd recommend clicking Settings and then Shipping in your admin. After that, you should be able to see your free rate under the Shipping Zones section. To change or delete the rate, please click Edit as shown here.  You could remove the weight or merge the weights into one "Standard Shipping" fee. I would just make sure that you have covered your weights correctly, so that if any product falls under the current pick-up weight you've entered, that they will now instead see a normal shipping rate.   I do apologise if this is not the section you are referring to. If it's not the correct section, would you be able to take a screenshot of the "Shipping and Store pick-up here" line that you've mentioned? I'm happy to take a closer look.    Thanks a mill,  ... View more