Hi @mariusz2019,   Ted here from Shopify, thanks for reaching out to us!    When you create a Shopify account, you can prepare/create your store behind the scenes on our 14-day free trial. While you might have connected to Paypal correctly in your Shopify admin, you are not able to view the checkout page while on a trial. To activate the checkout (to accept orders or to view the layout), you will need to select a monthly subscription. Our price plan's and features can be found here if you would like to take a look.    Just so you know, if you were to select a plan today, you will not be charged for anything until your trial fully ends. You can also cancel your store during this period and you will not be charged for anything.    How are you finding Shopify so far? Do you have a business plan in mind?  Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Thanks a mill, Ted ... View more

Hi @whitecow,   Yep, that's correct. There's no way to see this information as Shopify is PCI compliant.  If there is anything else I can help you with, please let me know, I'm happy to help!   Thanks a mill, Ted ... View more

Hello @whitecow,   Ted here from Shopify, thanks for reaching out to us. :-)    That's a great question! What you are referring to is also known as Shopify Pay.  Shopify Pay is an accelerated checkout  that lets customers save their credit card, shipping and billing information so they can complete their transaction faster across all Shopify checkouts. Not all merchants using Shopify would like this feature enabled within their checkout, so we have provided an option to enable and disable the feature as mentioned here.   Shopify Pay's information is stored on Shopify's PCI compliant servers (the info is encrypted and saved on separate servers from Shopify's Core). So, it's not possible to access a view count or any other API info.    Buyers can opt out and purge their information by entering their details here.  As well, buyers can opt out by replying to an SMS message sent by Shopify Pay with one of the keywords listed below. These keywords are not case-sensitive:   * STOP * END * QUIT * CANCEL * UNSUBSCRIBE   Is there anything else I can help you with? How are you finding Shopify so far?  Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Thanks a mill,  Ted ... View more

Hi, @Olga_Maslanova! I know I was chatting with you via email since, however, just in case other merchants come across this post and would like something similar on their own store, I'm happy to help! Please let me know the name of the Shopify theme you are using, along with your store's URL and I'll take a closer look.    Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click   'talk to support’   for some more info.   Thanks a mill, Ted ... View more

Hi, @Olga_Maslanova! I know I was chatting with you via email, however, just in case other merchants come across this post and would like to achieve the same look on their own store, I'm happy to help! Please let me know the name of the Shopify theme you are using, along with your store's URL and I'll take a closer look.    Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Thanks a mill, Ted ... View more

Hi, @SoumyadipC! Thanks for getting back to me and letting me know.    You are no longer able to see the <script> </script> field as shown in your second screenshot as this feature was removed from Shopify in January 2019. Instead, the Additional Google Analytics JavaScript field will now appear for all Shopify accounts .   While this area was  always intended for tracking scripts only, in the past, this field was used to insert customizations into the checkout. Due to security concerns, this field was modified so that by default, scripts added to this field can’t be used to change the look or function of Shopify’s checkout.    At the moment, there are some apps and third-party guides which prompt a merchant to insert code for non-analytics purposes/as part of their setup process. In order to ensure that Shopify's App Partners provide a working experience to all users; app developers/partners whose apps make use of this field have been instructed to prepare and update their apps and documentation, as checkout customizations that rely on this field will no longer work for all merchants going forward. If you are using a third-party guide such as conversionpirate.com, I'd recommend contacting them directly here to see if they can provide another alternative.    I understand where you're coming from with this and at the moment there is no way to edit the checkout as of yet, however, the Additional Google Analytics JavaScript field will continue to work for reporting scripts.   We want to ensure a safe and stable checkout experience for all users and we sincerely thank you for your patience. If there is anything else I can help you with, please let me know, I'm happy to help!   Thanks a mill, Ted ... View more

Hi, @kieranthomas!   Ted here from Shopify, thanks for reaching out to us!   This can be done, however, this is not something I would recommend doing as it can look a bit repetitive on a site. If there are too many checkout buttons it can appear "pushy" for a sale which may have a negative impact on the store. Do you have an example of where you would like to add the second checkout button? Would you consider having the one checkout button appear in a different location on the page instead?    Thanks a mill,  Ted ... View more

Hello, @SoumyadipC!   Ted here from Shopify, thanks for reaching out to us.    Are you following a guide to enter this code and if so, could you share the guide with me so I can make sure you are entering this into the correct area for Google Analytics? As well, could you share your store's URL with me?    Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Thanks a mill,  Ted ... View more

Hello, @zhuandrew!   Ted here from Shopify, thanks for reaching out to us. :-)    Could you check to see if your Shopify Payments account is in test mode? If not, could you check your email (including the spam/junk folder) to see if there's a notification from Shopify in your inbox? If none can be found, could you email support@shopify.com from the email address you use to sign into Shopify? When you do, you should receive an automated email back with a ticket number assigned.  If you let me know what that ticket number is, I'll have a look into this with you.   Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Happy selling!  Ted ... View more

Hello, @customht!   Ted here from Shopify, thanks for reaching out to us. :-)    Could you share your store's URL or an example of the padding issue with me so I can take a closer look? Have you noticed any other issues with the Supply theme or are there any other changes you would like to make? How are you finding Shopify so far?    Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   All the best, Ted ... View more

Hello, @scheel!   Thanks for your ticket. It looks like your store is currently under review. This is just a standard review but we're missing some information regarding your store's set up. I wouldn't be able to discuss this further on a public thread, however, I've just replied to your email instead if you could take a peek?    If there is anything else I can help you with, please let me know, I'm happy to help!   All the best, Ted ... View more

Hi, @Olga_Maslanova!   Sorry for the delayed reply, I missed the notification in my account here.    Could you email support@shopify.com from the email address you use to sign into Shopify? When you do, you should receive an automated email back with a ticket number assigned.  If you let me know what that ticket number is, I'll have a look into this with you.   Thanks a mill, Ted ... View more

Hello, @Dicri!   Ted here from Shopify, thanks for reaching out to us!   I'm unable to click the image you shared. Could you provide your store's URL instead and I'll take a look into this with you? Where are you located/based at the moment?    Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Thanks a mill, Ted ... View more

Hello, @pattycakes!   Ted here from Shopify, thanks for reaching out to us. :-)    What payment gateway is the client using? They will need to reach out to the gateways customer service for more info for sure.   If they are using Shopify Payments, it looks like the store will need to be reviewed by our Shopify Payments team. They will review the store in full, just to make sure everything is in line with our Terms of Service and they will then disable the error you are seeing. Could the account owner email support@shopify.com from the email address they use to sign into Shopify? When you do, you should receive an automated email back with a ticket number assigned.  If you let me know what that ticket number is, I'll have a look into this with you.   Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   All the best, Ted ... View more

Hello, @lordzz!   Ted here from Shopify, thanks for reaching out to us. :-)    It sounds like you may have created a few collections that have both male and female products within the collection. Instead, to have a page with all of your products listed but specific to men or women, it's best to create 2 new collections specifically for the main menu.   Have you created 2 new collections for this? If not, I'd recommend editing to your products and adding a "Women" and "Men" tag to each product, to help create an automatic collection as shown here. This way, you won't need to manually add the products to the collection every time and system will automatically add the product (to the collection) for you as long as it's tagged. It will save you time in the future for sure. If you have a lot of products to tag, you can edit your products in bulk via the Bulk Editor as shown here.    When creating the first automatic collection, you could set a rule/condition to say that any product with the tag "Women" goes into that collection. The same can be done for the second collection, only you would be creating the rule/condition to tag products with "Men" instead.    After that, you should click Online Store > Navigation > Main Menu in your admin as shown here. Now, edit one of the main menu titles. Make sure to remove "All Collections" if it has been assigned and instead add one of the new collections you have just created.    This startup video might be of use as well if you would like to take a look.   Please let me know how this goes and feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Thanks a mill,  Ted ... View more

Hello, @Olga_Maslanova!   Ted here from Shopify, thanks for reaching out to us. :-)    What is the name of the theme you are using? Alternatively, if you share the URL for your store I'll take a closer look into this with you.    Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Thanks a mill, Ted   ... View more

Hi, @facundito123!   Ted here from Shopify, thanks for reaching out to us! :-)    What is the name of the gateway you are connected with at the moment? If you let me know who you're connected with, I'll take a closer look here to see if there's another alternative to test your checkout so that your sales or stock is not affected. If you are able to connect with Shopify Payments, this guide you mentioned should help you create a test order which you can delete after. It will not affect your sales, reports or inventory as it's only a test order.    Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Thanks a mill,  Ted ... View more

Hello @Olga_Maslanova,   Ted here from Shopify, thanks for reaching out to us! I've just a few more questions here to help us target what you need.    What is the name of the theme you are using? Did you follow a guide to make these changes and if so, could you share the guide you followed? As well, could you show me an example of a product from your online store where the font is in grey? I'm happy to help!    Feel free to reach out to our Support team any time as well. We're here 24/7 via Facebook, Twitter, chats, emails and phone. Just click 'talk to support’ for some more info.   Thanks a mill, Ted ... View more