Ted
Shopify Staff (Retired)
Shopify Staff (Retired)
Last Activity: Dec 01 00:51:24
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Hi @Guy30, Ted here from Shopify, thanks for posting your query! As your store is paused, I can help you access the account and double-check if the auto-renew function is active. I’ll send y...
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Hi @YoWhoMATT, Please contact our phone or live chat support as mentioned above for further assistance as we do not offer email support.  Many thanks, 
Hi @youvswrld,  We can help for sure! Please contact our support directly here for assistance as we will need to verify sensitive information privately.  Thanks, 
Hi @marijesourfield, Thanks for reaching out and I'm delighted to hear you're back on board!  To help you log back into the account, we will need to verify ownership which can no longer be done through our Forum Community. When you have a moment plea...
Hi @Drashti, Thanks for letting me know, we can help you close your Shopify store for sure but as mentioned above, we can't do so here on a public thread just for security/authentication reasons. When you have a moment, please contact our live chat, ...
Hi @Shawn2x,  Ted here from Shopify, thanks for posting your query!  If you're referring to Shopify Payments, then your pay period/payout date will vary depending on where you're located. Shopify Payments does not provide instant payouts but more inf...
Hi @TheSilo, Ted here from Shopify, thanks for posting your query!  What you’ve described here is account specific which we’re unable to support on a public thread via the Shopify Community. When you have a moment, please contact our live chat, email...
Hi @njmerch, Thanks for reaching out to us!  Yes, you will need to select a plan to gain access to the checkout and process orders. When you select a plan, you will not be charged anything until your free trial has ended. Our price plans and features...
Hi @Sorasit, Ted here form Shopify, thanks for posting your query!  Our support can help reset your credit card attempts, but we would need to authenticate your account to do this which I can't complete on a public thread such as the Forum Community....
Hi @Taez, Ted here from Shopify, thanks for posting your query!  What you’ve described here is account specific which we’re unable to support on a public thread via the Shopify Community. That said, I'd recommend double-checking your inbox, spam and ...
Hi @JayWhoa26, Ted here from Shopify, thanks for posting your query!  What you’ve described here is account specific which we’re unable to support on a public thread such as the Shopify Community. When you have a moment, please contact our live chat,...
Hi @Teriksha, Ted here from Shopify, thanks for posting your query!  I'd need to replicate or view an example of the error you're seeing to help you here. Could you share your store's URL with me here and I'll take a look? If you would prefer to chat...
Hi @Casey12, Ted here from Shopify, thanks for posting your query and for sharing that screenshot! Not to worry, the message you are seeing is a standard review process just to make sure that your new Shopify Payments account is in line with Shopify ...
Hi @kkancs, Thanks for letting me know, we can help you close your Shopify store for sure but I can't do so here on a public thread just for security/authentication reasons. When you have a moment, please contact our live chat, email or callback supp...
Hi @IanFernandez, Thanks for letting me know. It sounds as though it could be the browser you are using. Could you please clear the cache on your browser as mentioned in this guide or use a different browser/device and try again? If you still can't s...
Hi @IanFernandez, Ted here from Shopify, thanks for posting your query!  What you've described here is account specific which we're unable to support on a public thread via the Shopify Community. When you have a moment, please contact our live chat, ...
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