Hi @Elboraimohamed,
Ah OK. So when paying subscription plan fees, we don't formally accept debit cards but, they may work occasionally. Different banks/cards/plans have a wide range in functionality and that's why sometimes they may work. However, it's common for a Mastercard Debit or Visa Debit cards to work for a bit and then stop functioning out of nowhere. This is why we highly recommend using a credit card instead as debit cards are quite unreliable.
The issue with Visa Debits is they are not really meant for recurring subscription charges, they have a tendency to stop working out of the blue or especially if a new card has just been issued. It’s not so much that we actively try to reject them, but when we go to capture the payment the bank sends back an error telling us ‘no’.
Debit cards are normally rejected by the owner's bank as debit cards can't normally accept a recurring charge. While our subscription costs will always remain the same (on a monthly basis), our charge and invoice date may vary due to transaction fees applied as mentioned here. A debit card company/bank can't normally accept this type of transaction, so we would always recommend using a credit card instead.
We would support full credit cards for this reason, however, you can always try entering a debit card and if that doesn't work, your best bet would be to reach out to your bank and ask them if there's any way this can be changed or to add a credit card itself.
If there is anything else I can help you with, please let me know, I'm happy to help!
Thanks a mill, Ted
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