Hi @HERMAN_BRUMMER,   Ted here from Shopify, thanks for reaching out to us!   That's very strange. I'm just after checking our system for you and I can see that the domain is available to purchase as shown here. What browser or device are you using at the moment to access your Shopify admin? Can you clear the cache on your browser (as shown here) and make sure that the browser is up to date? Alternatively, could you try accessing the admin using a different browser or use a different device (such as a mobile phone or tablet) to try and purchase the domain again?   Please let me know how this goes!  ... View more

Hi @Gigi02,   Ted here from Shopify, thanks for reaching out to us.   This is a great question! So you're more than welcome to set up multiple store's with the same email address, however, to avoid any login issues you will need to use a separate password for each account.   The best way to log into a specific store would be to enter /admin at the end of your store's URL. For example, yourstorename.myshopify.com/admin. Could you try logging into the account this way instead and then change one of the store's login passwords? You should be able to do so by selecting Settings and then Account. From there, select the Account Owner's profile (as shown here) and then the Change Password button. Alternatively, you should be able to reset the password for one of your stores as mentioned in this guide.   Please let me know how this goes! If you are still unable to log in, are you seeing any specific page with an error on it? Or is it still advising you that the email address is incorrect?    Thanks a mill,  ... View more

Hi @JalilT,   Ted here from Shopify, thanks for reaching out to us! I was just taking a look at your domain, and it seems as though optigolfmaroc.com  is not pointing to Shopify correctly. Who is your domain provider? Could you log into your domain's account and change the DNS information so that it points to Shopify? The A record should point to Shopify's IP address which is  23.227.38.32 . After that, your CNAME record should point to  shops.myshopify.com .  There's a great guide here I'd recommend following but we also offer some common domain provider connection help guides here which might also suit.    The optigolfmaroc.com/password page you are landing on is a page Shopify sets up for all new store's until they are ready to launch their site. I'd recommend logging into your Shopify account and then selecting Online Store > Preferences > Password page. From there, you would just need to unselect the 'enable password page' option. More information can be found here if you would like to take a look.   In addition,  our staff can normally bypass the password page (such as optigolfmaroc.com/password), however, I'm unable to do so. Are you able to log into your account, or are you seeing an error? If you are unable to log into your account, could you let me know the error you are seeing?    Thanks a mill, ... View more

Hello @dev_bc,   That's a great question! For Plus stores, we would normally recommend using the customized checkout process instead, as the additional scripts method has never been officially supported by Shopify. If there's a certain situation requiring further attention at the checkout, we would suggest contacting the Plus store's Merchant Sucess Manager (MSM) directly to take a look.   Thanks a mill,  ... View more

Hi there,    Ted here from Shopify, thanks for reaching out to us.    Have you connected with Shopify Payments gateway? If so, it's not possible for Shopify Payments to accept a Payoneer account. So  Payoneer accounts or other money transfer services will not work with Shopify Payments as bank accounts must be able to accept ACH transfers. Instead,  Shopify Payments would require for you to enter a bank account where the bank has a physical presence in Germany   Once you have the new bank account number, you should be able to enter this into the admin by selecting Settings > Payment Providers > Edit Shopify Payments > Edit bank account. After that, the system will try and issue a new payout within the next 48 hours.    Have you been in touch with our Support team directly to take a closer look into this for you? ... View more

Hi, @Gan! Ted here from Shopify, thanks for reaching out to us.    Our Theme Support may be able to apply this change for you (in compliance with our Design Policy here). I'm just after contacting you directly via email for more information. Are there any other changes you would like to make on the store?    Thanks a mill,  ... View more

Hi, @Lionsjewel1! Ted here from Shopify, thanks for reaching out to us.    That's a great question! So because you have signed up for a subscription plan, unless you were to cancel the store, we would continue to charge the account every 30 days. More information in regards to how we charge can be found here if you would like to take a look.    Are you hoping to sell the site using Exchange? If so, your personal information would be removed from the account after you sell the site. More information can be found via their help centre here. How are you finding Shopify so far? Have you a site fully set up and ready to sell?  ... View more

Hi, @andy99750! Ted here from Shopify, thanks for reaching out!   I've taken a look into this and it doesn't appear as though you can change it unless you change/add some code to the theme. I wouldn't be able to recommend what needs to be altered as this theme was not created by Shopify (custom code would need to be added to the theme) and so it's outside of our Design Policy.  Instead, I would recommend contacting the developers of the theme here for assistance. Alternatively, a service such as Carson or an Expert would be able to help for a one time fee.    If there is anything else I can help you with, please let me know, I'm happy to help!   Thanks a mill, ... View more

Hi, @TAEinc! Ted here from Shopify, thanks for reaching out to us.    I'm just after checking your store using an iPhone 7 and I was unable to recreate this error. Are you using the Safari browser to view the store? If not, what browser are you using? As well, is it possible for you to connect with a different internet provider to replicate the error you are seeing? For example, instead of using your wifi internet provider, could you use your mobile phone provider to access your store instead?    Please let me know how this goes! ... View more

Hi, @barneyangell!   Ted here from Shopify, thanks for reaching out to us.   I'm after checking the site but I can't see any errors in the footer. Were you able to fix the issue since? If not, I'd recommend clicking Online Store > Themes > Actions > Edit Code (in your admin). After that, you can normally locate the footer.liquid file within the sections folder of the theme. For every file, you can revert back to an older version of the theme's code as shown in this example. I'd recommend reversing the change maybe back to the original version, clicking the save button and then checking the footer of your online store to see if the error has been fixed. I'm more than happy to take a closer look into this with you if the error is still appearing though.   As well, we would always recommend duplicating your theme as shown here regularly or before you make any coding changes to your theme, just to have a backup file on hand for safe keeping.    Please let me know how you're getting on and if there's anything else I can help you with, I'm happy to help!   Thanks a mill,  ... View more

Hi, @Tomer!   Ted here from Shopify, thanks for reaching out to us.  I'm not sure about other gateways, but I know for our own Shopify Payments gateway if there's a high chargeback rate on a store our Shopify Payments team would contact the store owner in regards to this and they would try to help them bring the chargeback rate down. We wouldn't raise the fees but if the store owner continues to receive chargebacks or if there's been no attempt to resolve the issue it actually would go against our Shopify Payments Terms of Service and the store might not be able to continue using the gateway.    In regards to low authorization rates, is this in terms of low sales? Or authorizing a low amount of high risk orders? Sorry if I've misread that, could you show me an example of this maybe?    Thanks a mill, ... View more

Hi, @klaasvk!   Thanks for letting me know. I see that your account was on a Paused plan as mentioned here and you have switched to our Basic plan to activate the checkout. It looks like your query has since been resolved but if you can still see an error, please let me know, I'm happy to help!   Thanks a mill, ... View more

Hello, @Festival81! Ted here from Shopify, thanks for reaching out to us!   What is the name of the theme you are using? Could you share an example from your store where changes were made to a product and it's still appearing or not appearing correctly? I'm more than happy to take a closer look into this with you.    Thanks a mill,  ... View more

Hi, @AmitSa    Ted here from Shopify, thanks for reaching out to us.   As you are using Shopify's Brooklyn theme, our Theme Support may be able to make these changes for you as mentioned here. For them to take a look, could you email support@shopify.com from the email address you use to sign into Shopify? When you do, you should receive an automated email back with a ticket number assigned. If you let me know what that ticket number is, I'll raise it further for you.   Thanks a mill,    ... View more

Hi, @wa228! Thanks for letting me know. As I'll need to take a look at your payment details, could you email support@shopify.com from the email address you use to sign into Shopify? When you do, you should receive an automated email back with a ticket number assigned. If you let me know what that ticket number is, I'll have a look into this with you.    Thanks a mill,  ... View more

Hi @2nrhub,   Thanks for getting back to me!    So you would need to add custom code to your theme which is beyond the scope our support can offer, however,  if you're comfortable coding and would like to add this feature yourself, our Stack Overflow form here should help. We also have Experts on hand and a service such as Carson would be able to add this for you for a one time fee.    Other than this, there are apps below which could apply a slider to your product pages if you would like to take a look: Product Image Gallery & zoom Image Slider & Carousal Enorm Product Slider   IQ Slider As well, I was taking a closer look at our theme store and the following themes might suit you better if you're looking for a product image slider/carousel. They should offer this feature either on the product page itself or by providing a "quick view" of the product for the customer. Fashionopolism Icon Testament Loft Lorenza Editorial Galleria Handy Symmetry  Let me know what you think and if there is anything else I can help you with, I'm happy to help!   Thanks,  ... View more

Hi @shazzabongo,   That's perfect thanks very much for sending that on. I'll raise this further for you now and I'll get back to you via email shortly.    If there is anything else I can help you with, please let me know, I'm happy to help!   Thanks a mill,  ... View more

Hello @motorcitypc,   We would need to change the layout of the theme's default settings which our Theme Support is happy to help with. If you can send me on a ticket number as mentioned above, I'd be happy to raise this request further for you.    Thanks a mill,  ... View more

Hi, @2nrhub! Ted here from Shopify, hope you're keeping well.    Were you able to resolve your layout query with @Denis_A? As you're using Shopify's Simple theme, our Theme Support would be able to apply this change for you if as well if you would like?   If there is anything else I can help you with, please let me know, I'm happy to help!   Thanks a mill, ... View more