The web store offered a customer Early AM delivery but it doesn't seem to be available to the address the customer gave. It was also offered the choice to me for fulfillment but I got a generic error...
I shipped a package from a customer using a UPS label bought and printed through the Shopify system. The customer later said they gave me the wrong address. Is there any way I can change the delivery...
Feb 8, 2019
I think recapcha is user-hostile and I resent clicking on as many as four pages of photos to confirm that I'm for real to log into my own store on the same computer & account I've always accessed...
Aug 13, 2018
We have a UPS shipping account and the Shopify "Verify your UPS® account" page throws me an unhelpful error and I can't find a troubleshooting guide. "An error has occured, please try again" I'...
Feb 12, 2018
The current fulfilment system built into Shopify seems to only allow making one postal shipping label per order, but once in a while I need to ship a second package for an order. Is there a...
I'm using the shipping service included with my tier of Shopify. Occasionally I need to make extra labels, but Shopify seems to only allow one label per order. Sometimes I need to make a return label...
Mar 28, 2016
Hi; I'd like to turn off discount code entry box and hide it. This seems to be the new checkout, the liquid snippet I had in the past was for an older version of the checkout system. Thanks.
How do I re-add carrier calculated shipping? I'd been tidying up my shipping options and accidentally deleted carrier calculated for USPS. I see some regions don't have a UPS option. I haven't fou...
Small Flat Rate Priority box is missing in the list of "carrier provided packaging". I could just program my box in by size, but it won't program in the rate that I would normally get with Small...
Nov 4, 2015
I get a title for the front page that says <my business name> - <my business name> Angle brackets not shown. How do I change that? I don't do my own themes and I'm puzzled why the f...
May 20, 2015
Is there a way to disable or hide the discount code text and box? I've looked around the admin page and nothing seems to come up, even in the html portions. I don't use discount codes very often, ...
Jan 19, 2015
Can you bring out the archive button again? For a button that's used on every order once it's done, it seems silly to put it in the ellipses drop-down menu. Do you ever tell people these changes a...
Oct 10, 2014
I think it's earlier this week printing an order started giving unpredictable results, at least on my computer. Sometimes it prints fine, but it's the shorter orders - one line item Sometimes it pr...
Jan 31, 2007
I would like to assign different shipping costs by continent / subcontinent / major region.I was hoping to be able to assign multiple shipping costs / weights to Europe as the costs to any of the c...
No content to show
User Activity
I just saw a notice in my control panel saying I need to add HS codes and country of origin by March 1 (oops!). I've been doing this for most products but I probably have products missing these. Is there an easy way to find those products?Is the serv...
OK reading up onPause and Build that might be an option. But I hope to only need it for a a couple weeks, a month max.Do all plans have calculated shipping now?I'm wary of changing plans because it's caused problems in the past.
I need to work on an urgent project, hoping to cut down on all but the most urgent orders, but I don't want to pause the store, which seems to mean that people can't browse the store and item pages. Is there anything I can do?
I'm a US-based seller with a Canadian customer that couldn't complete the sale because USPS calculated rate didn't work. I checked the rate for a dummy US buyer, USPS calculated rate for US buyer worked, the USPS calculated rate for dummy Canadian bu...
This doesn't work for me anymore. I tried four times, with a couple minor variations, notably making it free shipping and also First Class Mail. This worked early June now it's late August and I can't print a shipping label. And this is using the sam...
I was on a call with a customer and he wanted to pay by card but the checkout doesn't show what cards were accepted, just payment services. While I did try to explain each one of them will take a credit card. I think this is part of why the customer ...
Is there nothing I can do? I can't figure out how to de-select next day offerings. I get customers that choose next day shipping and I don't want that kind of pressure.I don't want to give up UPS either. DHL is a non-option as far as I'm concerned.I ...
11-02-2021
I put this reply in the wrong post. I can't delete it now. Just remarking because it would be confusing.
11-02-2021
I contacted Shopify Support directly and that person said to turn PayPal off and back on again. Then I was able to adjust settings for both Shop Pay and PayPal payment processors. I did have to log it back into Shopify. Annoying, but that only took a...
11-01-2021
I contacted Shopify Support directly and that person said to turn PayPal off and back on again. Then I was able to adjust settings for both Shop Pay and PayPal payment processors. I did have to log it back into Shopify. Annoying, but that only took a...
Sometimes I get people that pay for next day or express service. This kind of customer understandably has higher expectations on getting the shipment out the door in a timely manner, but it's also disruptive to my work flow.Is there a way to automati...
10-14-2021
I want to turn off the looming Shop Pay installment plan but I'm being stymied by a lack of a control box.The sidebar in the Payments control panel says: "Your store accepts payments with: PayPal Payments Standard and Shopify Payments." but I don't s...
I'm trying to set up the email authentication by adding the four CNAME records to my host's DNS setup.The DNS panel at my host has "Name", "Type" (such as CNAME) and "Value"When I enter the hostname into the Name field it says "Must be a fully qualif...
08-24-2021
I've decided I don't want to offer UPS next day air anymore. The Shopify control panel doesn't seem to allow changing those selections anymore. Am I wrong? For the carrier, I click the triple dot, "edit rate" and a window opens up but UPS isn't in th...
Thanks Leon, I appreciate it. I guess it works. It's pretty non-obvious work-around, I had to come here to find that solution.