Please forgive my irritation. But I'm really really irritated. Ten hours before the official launch of my company at the biggest convention in the Pacific Northwest and I am regretting choosing Shopify's POS over Square. Really regretting my decision.
After dealing with a very helpful Shopify tech (and I'm not being facetious - he was very helpful) who, as it turns out, experienced the same issue I was having when he tested the POS on his iPhone ...
The baffling, unanticipated issue: Shopfiy POS on iPhone DOES NOT allow dollar-based discounts, only percentage discounts. Whereas Shopify POS on iPad gives the option to select either a dollar or percentage-based discount. So the lovely Shopify POS help instructions that show the dollar/percentage diaologue ... only applies to iPads. What bloody sense does this make?
To make matters worse, the iPad I own doesn't recognize the bloody card reader. Which renders dollar-based discounts moot.
What this means is that the promotion I've already advertised for a specific dollar discount per order is worthless. Which means that I either have to mark every item down the specific dollar amount or charge a percentage-based discount ... which, either way, means I will be losing money on each sale.
NOT. HAPPY. NOT. HAPPY. AT. ALL.
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Basic question about the core funcitonality of Shopify POS.
When I make a POS sale (at a trade show, for example), does POS add a shipping fee for the sale? Or is it assumed that the customer will be paying for and carrying the item directly?
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Thanks for the response Matt,
1. I've already had the CCS added to my account for $20/mo. I've also already paid Shopify for a year in advance. This offer wasn't mentioned. I'll follow up with support.
2. Additional thoughts on the CCS. It's not 100% adequate or accurate. The problem is that weight alone is a lousy method to price products because the USPS also bases their rates on the packaging dimensions. While CCS is helpful. It's inadequate. Fortunately for me, my products all fall within a range that is acceptable for CCS rates. But I can see how other vendors (and potential products I may offer) would have an impossible time determining shipping fees as long as Shopify doesn't include a means of calculating rates using ALL USPS & UPS & FedEx criteria for determining postage fees.
Weight + (packaging) Dimensions.
I know this can be done. Because your partners (Shipstation, Ordoro, etc.) and competitors already do this. Problem is shipping fees are set in Shopify. So there's still guesswork involved. I've already gotten burned with UPS rates using CCS in Shopify only to find in Ordoro, the actual rate was $3 higher because of package dimensions.
Food for thought.
3. Another CCS item. At this time, ALL USPS rates are not included. Not only do "standard" rates not typically appear - usually only priority and first class - but additional rates like Media Mail are not an option. I sell books, so Media Mail is really helpful. Shaves up to $6 off per order for shipping depending on zip code. I've created basic flat-rate fees for this to get around the issue. I'm simply curious whether or not the USPS API allows developers to tie in ALL their rate plans and not simply the standard plans.
Cheers and Happy New Year,
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Shipping is the single greatest hurdle any eCommerce store faces. It’s a reality of product sales that we can’t escape. And the fact that Shopify does not offer a feature they have already built for their big spending clients to their Professional package clients speaks to their actual commitment to giving their smaller clients a fighting chance in this business.
$80 per month is a lot of money for a new shop. But it’s a commitment I am making because I want to be successful. Which means, that I need the tools necessary to make a real go of it. And shipping will, arguably, be the single biggest factor in my ability to compete on price in a highly competitive marketplace. After spending the past two weeks setting up my store, I have found Shopify’s basic shipping features to be woefully inadequate.
Here’s the deal. I did my research. I’m still opening an account with Shopify because I think they offer the most well-rounded platform for eCommerce - between their integrated payment gateway (Stripe) and their POS offerings.
But if after six months, I find that I am losing customers because they don’t want to pay $8 to ship a $10 item to them because I can’t offer real shipping rates … I’ll cancel my account and migrate to one of Shopify’s competitors.
Shopify stands to earn a lot of money from me. All I need are the basic tools to make it work. And Carrier Calculated Shipping is a no-brainer. It should be part of both the Professional AND Unlimited packages. And I shouldn’t have to pay an additional $100 per month for their Unlimited plan OR an additional $20 per month simply to turn on the feature for a Professional plan.
And I can’t afford to “offer free shipping” … which is the best advice Shopify can offer. Baffling. Simply baffling.
A Professional package that doesn’t offer Carrier Calculated Pricing isn’t actually a “professional” plan. Is it?
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