While this is not a permanent fix by any means this does work to add a customer to a completed POS order. 1) Make sure the customer you want the order to go to has an email attached to the account if there is not one enter one. At our store if they do not have one we enter firstname.lastname@example.org so we can add the POS order to the client. 2) Copy the email address to the iPad or Tablet clipboard. 3) Open up the POS order that you want to add to the customer. 4) Select the receipt section and the option to send by email, paste in the email you have on the clipboard and send the receipt. This connects the order to the customer in the shopify system. 5) If you used a fake email remove the fake email from the customer account. Note that if you did use a fake email you will get a bounce back notice in your email box that it's not valid which you can delete and ignore. If you don't remove it you can not reuse that email. Hope this helps, we too have been wanting shopify to make the change however they basically have the same business model as Walmart, they are after numbers and unless 50% or more POS users quit showing solidarity on getting a new feature that does not generate new revenue it's highly unlikely it will get done. As a side note I have not tested to see if the new SMS function for POS send receipt function works for this as well, it may not as only emails are unique in Shopify, several people can have the same mobile # in the system.
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We are experiencing the same thing, the app is at least 1/2 speed what is was since we upgraded last week. Adding a new customer is very very painful it's so slow. I'm stalling for time by talking to the client while I try to wait for it too work to put through a transaction. The responses in this discussion thread from Shopify are the same as they are for 98% of the things reported to Shopify. Nothing is wrong it's operating as it should.
Time to take thoughts on the software to social media, if enough people did that they might listen they have shareholders to listen to, if enough people say something in public spaces the shares will drop in value and it might make them listen. Otherwise it will be more of the same we complain they placate us with non-answers but no results.
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