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- About BrandonSPX
01-07-2019
05:52 PM
2 Likes
Yes, finding orders in the backend works perfectly fine using the receipt ID. Unfortunately, we have an integration which specifically utilizes the order number (order.name). We run a museum and each admission comes with a $2 discount code towards product at the end of the tour. We use an order webhook to create the admission discount code and the order.name is the discount code to ensure it is unique. The visitor simply shows their receipt and we plug the order.name into the discount code field and it all works beautifully.
We are perfectly capable of changing our process around to use the receipt ID but I think it highlights a few issues with Shopify POS:
Shopify iOS (and presumably Android) application update messages tend to include very few details about changes made. Sometimes they include no details. This would be fine if there was some other mechanism for alerting shops to upcoming changes.
Receipt customization really should be a priority for Shopify. I understand there were a number of customers bucking for the receipt ID to be used instead of the order number, but the most graceful approach would have been a way to choose what is shown.
I'm not trying to create a major stink about this, but I hope I'm at least getting the point across that even seemingly minor changes can create issues for your customers. In one of our busiest weeks of the year we had no idea what was happening when our registers began what was essentially an update that broke our discount flow.
Cheers.
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12-27-2018
11:03 PM
1 Like
We have 4 registers in our store. Today, 2 of them began printing Receipt #'s (the last 6 digits of order.source_identifier in JSON data) instead of the Order # (order.name in the JSON data) at the top and bottom of the receipt. The other 2 registers still print the order # as it has been for the last year. These types of changes are incredibly frustrating for us as the order # was incredibly helpful to us in identifying orders in the back end.
I have attached a copy of what 2 of our registers are currently doing. Note the "4-22575." Normally it would print our order number which we prefix with an S, so it would be something like "S57948":
Can anyone provide clarification as to how to get it back to showing the order.name?
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10-30-2018
04:17 PM
Can the refund screen be changed somehow to allow a full refund without having to manually go to each item and select the quantities? We can sometimes have 50 items on a single order and to refund all of that is really awkward and time consuming with a customer standing there. Perhaps a "Refund All" option at the very top, which will max out all of the line item quantities?
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08-23-2018
08:10 PM
What is your workaround right now? Duplicate the item with a different barcode? I think multiple barcodes is a reasonable addition.
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06-28-2018
04:47 PM
Charles,
Late reply but this just came up. Shopify uses a templating language called "Liquid." Behind the scenes, Liquid calls certain type of objects "Drops." Drop of liquid, get it? Anyhow, ProductDrop describes the name of the object type exposed by Liquid templating.
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06-22-2018
03:20 PM
Sure, it could be done with an awful lot of programming work or by paying a third party service, but to what end? Why not just setup a Shopify site and use its POS too? Shopify's web platform is truly its strength. You can read around these forums to formualate an opinion on the current state of the POS app.
You would need to pay a monthly subscription to Shopify plus a subscription to the POS just to take advantage of the POS functionality. If you're paying for both I would use both, personally. I like Shopify's web platform better than WooCommerce's.
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06-21-2018
11:20 PM
We are seeing this very frequently in our store now. Frequent declines even when attempting to process the transaction multiple times. Manually entering the card # works fine. This is incredibly frustrating for the staff.
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06-05-2018
02:37 AM
Presumably because the person doesn’t have the POS app in front of them when creating the draft? Unfortunately I don’t see any way to pull up a draft order on the POS app.
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06-05-2018
02:33 AM
You can save carts using the POS app on the iPad. We use this feature frequently to create birthday parties in advance. I believe you can find it in the menu in the top right when building an order. You can later recall the cart for payment.
If you can’t find it then I’ll get a screenshot tomorrow.
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06-04-2018
06:52 PM
These intermittent slow processing issues persist for us. Even when doing cash transactions we sometimes get this.
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06-01-2018
12:16 AM
1 Like
They could definitely be more responsive on these forums at times.
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05-18-2018
05:57 PM
We are noticing two issues.
1. Ever since Shopify POS started adding the actual sales orer name to receipts (we use SXXXXX) we no longer have a way of telling which register a transaction occurred on. I look at the receipt and there is no indication of which register was used.
This is compound with:
2. When attempting to do a refund from 2 weeks ago our users found that they could not pull that receipt up on 3 of our 4 registers. They were finally able to pull it up on the 4th register which I can only assume is because that was the register the transaction occurred on. This occurred whether we used my owner account or their staff accounts to log into the POS app.
Can we have register ID's added back to the receipt (they still show up on the end of day receipt as Register ID: X) and can we have a way of pulling up orders from different registers?
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05-18-2018
05:51 PM
We charge different tax rates for admission vs physical goods (10% vs 6.35%). The taxes are listed separately from one another but I see no way of adding tax before the subtotal. I don't personally see a way that you can do this with Shopify POS.
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05-06-2018
06:14 AM
It's still working fine for me on the newest version as far as I can tell.
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04-27-2018
03:35 PM
I should further add that we dynmically create a discount code for each customer that buys an admission into our visitor center. The discount amount is based upon the number of admissions purchased ($2 per admission). We currently have those discounts set up in such a way that they only apply to a single collection which contains all of our POS items. We do this because we don't want people to be able to use those codes on our website. Is there a way to restrict a discount code to a channel instead of having to do it this way? Perhaps the reason it is applying the discount as a prorated amount to each line item is because we are applying it to items in a collection.
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04-26-2018
02:17 AM
Greetings,
We utilize shopify for online as well as POS sales. This question is specific to a POS order.
The order ID: 376217108525
We sold $62.95 worth of product across 5 line items. We applied a $10 discount on the order at the end of the sale which reduced the subtotal to $52.95. With the discount and tax ($3.36) the total due to the customer was $56.31.
The customer then realized that they ordered the wrong sizes on 2 different line items so we had to refund both lines. The issue we have is this: the discount, which I thought was applied on the total order, was refunded as a prorated amount on each line. Where we expected to refund ($22 + $22 + tax), it actually refunded ($22 + $22 - ($10 / (($22 + 22) / $62.95)) + tax). If the discount was not applied on a line level basis why was the refund on a line level basis? Our customer didn't notice this, but when reconciling with our company ERP there was a $6.98 discrepency because the discount is not referenced anywhere in the refund in the API's JSON return.
Is the discount being applied and refunded like this expected behavior? It really is a pain that discounts dont appear in line item data on order lines or refund line items yet they are applied as such.
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04-18-2018
11:22 PM
The universal addition of discounts codes was great timing for us. Thank you for listening to the feedback.
Can you please make the barcode scanner available for use for the discount code input field? It would be ideal for us to be able to scan a code rather than input it everytime.
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04-17-2018
10:54 PM
Our accounts receivable applies point of sales and online store payouts to different GL accounts in our internal system. We are going to begin using Shopify POS in about a week and I'm concerned that there is no way to distinguish between POS and Online Store. This filter is available in all of our other reports.
Anyone able to help?
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04-09-2018
10:59 PM
We're internally testing the various Shopify Hardware packages but nothing appears to come with a signature pad. All signatures are done on the screen which doesn't work for us because some of our locations are behind a glass wall to filter out noise from the busy outside lobby. I notice that we can skip through the signature process and accept a blank signature. Can we use that process to instead print two receipts, one signed and returned to us by the customer and the other given back to the customer unsigned? Would Shopify/Stripe have any issue with that?
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03-29-2018
04:15 PM
Orders are already tagged by sales channel, which is effectively what you're asking for. I've never used the MailChimp app but I don't think Shopify needs to add any additional functionality here. In the order header data it looks like this:
{ "source_name": "pos" }
I imagine what you want is for this information to be visible somewhere in the MailChimp app right? MailChimp should be able to help you out here.
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03-29-2018
04:05 PM
Greetings,
Now that the discount code functionality is available, we've purchased a POS station for evaluation. If all goes well we're going to commit to 4 more. There are still some other issues I'm working through.
With each admission to our museum we print out a $2 off merchandise coupon. With our current POS system this prints right at the end of the receipt. I'm looking to create a private POS app with the SDK that can accomplish something like this. Is there any way, by means of the SDK or even through the native app functionality to print something dynamic onto the receipt? It could even print just after the receipt. I didn't see any functionality within the SDK to print to the receipt printer, but I simply may have missed it.
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03-27-2018
04:02 PM
@matt
We don't have this issue with the barcode scanner. We bought he wireless scanner + cradle (not the 2D scanner) and it does not disconnect when cradled.
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03-26-2018
06:23 PM
Based on the email we received late last week, it would appear that discount codes are now going to be universally available in Shopify POS by the end of the month. If I'm not mistaken this feature was already available to Android users. This update should include iPad (and maybe even iPhone) users. Has it been deployed out to anyone's stores yet? We are in the process of evaluating new POS systems and have about 7 days left available before we must commit.
https://help.shopify.com/manual/sell-in-person/transactions/cart/discounts/pos-cart-discount?utm_source=exacttarget&utm_medium=email&utm_campaign=POS_4_4
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03-22-2018
11:26 PM
1 Like
Also going to bump this. The device_id in the order is different from the device_id in the transaction and this is a bit of a reporting nightmare.
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03-20-2018
04:18 PM
Are one-off discount codes still not supported for the iPad? We're looking at moving to Shopify POS but this will effectively kill that. Each admission to our museum comes with a scannable, one-time $2 off coupon usable at the end of your visit for merchandise. Our current POS system handles that. What I'm gathering is that even with custom coding I can't create a one-time discount code via an API call when the admission transaction takes place and have that code be usable when the customer checks out at the end of their visit.
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01-12-2018
12:21 AM
Josh,
Thanks for the reply. I submitted a feature request by emailing support. Hopefully that is the proper method.
Yes, this is to track overall and aggregate shipping costs as well as to make sure our ERP houses all of the financial information for every order. Our CFO is also asking questions like, "For orders under 3 lbs, what is the average amount paid when shipping UPS vs USPS." I would love to be able to answer those questions. If I had a way to pull that data to our local ERP I could do that.
We also have some auditing reasons for wanting the data. Both of these are end of year hot button issues for us that I sadly have no answer for.
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01-12-2018
09:33 PM
We need to pull data into our ERP for orders and fulfillments. The most important data I need to be able to find at this time is the freight we were charged by UPS or USPS when fulfilling an order in the Shopify UI. I'm looking through the Fulfillment API and I don't see freight costs anywhere at all, yet I do see it in the fulfillment section of orders. As you can see, we paid $6.25 for the fulfillment in the example below. Where can I access that data in the API?
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01-08-2018
06:18 PM
1 Like
Does anyone have information regarding this request?
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12-28-2017
07:19 PM
1 Like
Every day or two we receive an invoice from Shopify detailing all of the shipping charges we incur by fulfilling within the Shopify interface. I need to back those charges up with a breakdown of the individual charges and which order they belong to. I can log in and see that information as the owner (though the breakdown doesn't include specific individual order information). However, it doesn't appear possible to give staff accounts access to these billed invoices from Shopify. My accounting team needs this information for auditing purposes and it's good SOP to have backup documentation in general. Again, I can see this as the owner, but I'm not going to give ownership access to other employees, and I really don't think it's practical to go in every day or two to copy and paste the multiple sheets of charges.
Is there a way that I can either:
Give access to billing statements to other staff accounts
Interact with the API to obtain this information, keeping in mind that I need to tie individual shipping charges back to a Shopify invoice. I know that I could use the API to look at all orders-> fulfillments, but that isn't good enough because I don't believe there is a way to see which invoice the fulfillment charges belong to.
Export the breakdown of shipping charges for an invoice without having to copy and paste from the interface.
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