Aug 7, 2018
Hello, My site's been up and running for nearly a year and this is the first time I've received this message from Google: "Search Console has identified that your site is affected by 1 new Inde...
Oct 6, 2017
Hello, My store is fairly new, about 3 weeks old. I've noticed that when I add new products to my store I get a massive dip in the number of pages indexed by Google. In fact, it's everything on th...
Oct 4, 2017
Hello all, I've had my shop open for a couple of weeks and been keeping an eye on the Google Search Console to see how many of my pages are being indexed. All seemed well and then last Tuesday (26...
Hello all, Just launched my new shop: earthworksjournals.co.uk I previously had this domain name pointed to my old shop on Auctiva Commerce. I've submitted the new Shopify site map to Google, i...
Hello all, I'm pretty much ready to launch my shopify site. At the moment, my domain name is still pointing to my current website, which is still live. I want to give my shopify site that domai...
Sep 6, 2017
Hello, I'm in the process of setting up my shop and using the Minimal theme. I have a newsletter sign-up box in the footer and I've tried entering test email addresses in it, but they don't see...
Jun 7, 2017
Hello all, I'm in the process of setting up my shop. I'm a UK based non-VAT registered seller and I'd like a little advice on the correct settings for my shop. As I'm non-VAT registered&nb...
Mar 7, 2017
Hello all, I have had a shop with another ecommerce site for several years but I've decided to migrate the whole thing to Shopify. When I've set up the new shop I will be using my previous domain ...
No content to show
User Activity
02-27-2024
Hi Alice14, I don't think they do have access to our Godaddy accounts (I hope!). Finding the unused subdomains doesn't seem to be difficult, I saw that there are even youtube videos showing people how to do it!! I don't know the details but it doesn'...
02-26-2024
Hi Alice14, that's great news, glad you managed to get it sorted out.
02-24-2024
Hello Fcbeautyco, The solution for me was to delete the ftp subdomain DNS file in Godaddy which the malicious site was using; this took down their store. I still don't really know how it happened but I do not think my security was breached on Shopify...
02-23-2024
Hi Alice14, sorry to hear that this is happening to you too. Scary isn't it? As the Indonesian gambling site didn't use your ftp subdomain (ftp.yourshop.com) then removing your ftp file from your DNS records will not do anything. It's still a good th...
02-20-2024
I haven't had any more updates from Shopify. I had a ticket open and was in conversation with one of their team about it; their last reply to me said that they were forwarding the matter to the relevant teams and that they were unable to interfere wi...
02-20-2024
Sorry to hear this happened to you too. Out of interest, where did they point your hijacked subdomains to, was it an Indonesian gambling site too? I have a theory that they are hijacking subdomains so that their IP address is showing as not in Indone...
02-19-2024
I've been talking to people on the Shopify forum and on the Google Search Central Community and there are lots of us having the same problem. It seems to be with people using Godaddy and Shopify and it's when you have an unused DNS file in Godaddy (s...
02-16-2024
Sorry this is happening to you too. When you go into Google Search Console, is that subdomain listed or is it only your root domain that you can see? If it's not listed then click on 'ADD PROPERTY' and add the exact subdomain. Once you have done this...
Hi, Did you get this sorted out because the same thing happened to me a week ago. Someone hijacked a subdomain of my domain name, which was not in use. This also went to an Indonesian gaming store on Shopify. I took their site down myself by deleting...
02-08-2024
Thank you for all your help so far, Ryan.I have just found the rogue owner of the ftp. address in google console. I have removed them but it says that they can just add themselves back again unless I remove a html tag from my homepage. Do you have an...
02-08-2024
Yes, I did get an email from google with the No.2 I do not recognize. I went to search console and there is no record of any other user/owner being added.The problem is that it is not my domain name, it is my domain name with ftp. in front of it. Goo...
02-08-2024
I am the owner of the store and there are no staff members. I've checked in Shopify admin and no one else has been added. I've had no emails from Shopify to say that I've had a log in from an unknown device.I do not have a Partner Dashboard account.T...
02-08-2024
Yes, I still have access. How do I remove them?
02-08-2024
Thank you Ryan, I've done that.Does anyone know what the ftp. prefix is? Do I own that? Should I be worried that I am being hacked?
I received this email from Google this morning:New owner for https://ftp.(my domain name)To owner of (my domain name),Google has identified that (an email address) has been added as an owner of https://ftp.(my domain name)Property owners can change c...
